American Landmark Apartments is always on the lookout for experienced and motivated Assistant Community Managers in Charlotte, NC! We employ both office and maintenance talent, to include Assistant Community Managers, Leasing Associates and Maintenance Technicians.
As Assistant Community Manager, you will help manage the apartment community to achieve maximum pre-determined marketing results, implement company policies in leasing, accounting, maintenance, resident relations and management reports. You will be responsible for ensuring the efficient operation of the property under the direction of the Community Manager (able to assume responsibility for the property in the Community Manager’s absence).
The Assistant Community Manager may be required to assist in special projects or activities designated by company. This may include due diligence, community acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
RESPONSIBILITIES:
Assisting the Community Manager in interviewing, screening and hiring of any potential employee for all departments.
Assisting the Community Manager in subsequent orientation, training and scheduling of all office personnel.
Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the management department.
Assisting the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
Responsible for ensuring a professional appearance and manner for oneself and all personnel at all times.
Responsible for the knowledge and administration of the following:
Thorough knowledge of leasing techniques and sales methods as designated by American Landmark
Must have full knowledge of property rental information.
Ability to secure a high percentage of the properties overall closed leases.
Thorough knowledge of management company policies and procedures and property community policies.
Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
Responsible for posting rent to the tracking system.
Responsible for ensuring contact with business and locator services and ensuring availability of promotional materials.
Responsible for ensuring efficient and courteous response to all resident requests.
Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.
Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the property.
Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Other projects and responsibilities as assigned by Management
QUALIFICATIONS:
- The willingness to deliver excellent customer service as an important part of the community team providing a high quality living environment. A team player with a positive attitude is a must.
- Awareness of community curb appeal, maintaining work area and office area in a clean and orderly manner.
- Wear and maintain assigned uniforms and abide by uniform policy.
- Maintain professional appearance and attitude at all times.
- College degree helpful but not required.
- Minimum 2 years working in the apartment industry and in an equivalent role.
- Must have working knowledge of Microsoft Office, the Internet, and YeildStar management software.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, residents/clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations. Motivational skills and creativity is essential in this position.
- Must be self-starter.
- Bi-lingual helpful.
COMPENSATION:
- Competitive compensation package with comprehensive benefits package and bonus system
- Two weeks’ vacation per year
- Sick time
- Medical Insurance
Life Insurance
Dental and Vision Plan
- Short and Long-Term Disability
- 401K Retirement Plan w/ match
Background & drug screening are a requirement.
We are an equal opportunity employer.
