About the Job
Reference code
REQ3300
Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Roles & Responsibilities:
- Client Relationships
- Proactively develop and manage client relationships ensuring that expected service levels are achieved.
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
Service Delivery:
- Manage the site in accordance with all agreed policies, procedures and contract scope.
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area/Site Manager for consideration.
- Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
- Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
- Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures in conjunction with the Area/Site Manager, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.
- Under the direction of the Area/Site Manager, support the MAC team during building churn activity by attending site as required and acting as the building key point of contact/escalation.
- Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
- Coordinate internally with other teams which may include fitness, food services, massage, transportation, Security and capital projects.
- Support the Site and Area Manager in the implementation of short and long-term projects for the client.
- Support the sourcing SME and Area/Site Managers through the vendor contract procurement process.
- Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.
- Update and maintain accurate records and official documentation for the site/s.
- Deliver portfolio management reports as required under the Agreement with the Client and as requested
- Any other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, reception and mail services
Finance Management / Cost Control / Profitability:
- Assist the Area/Site Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
- Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies
- Assist with the annual budgeting and quarterly forecasting processes for the site/s.
- As requested by the Area/Site Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.).
- Manage payments to vendors where applicable, using available systems, complying with all relevant policies
- Help to develop and approve the annual capital plan for each building, interfacing closely with the client
- Manage payments to Vendors where applicable, using available systems, complying with relevant policies
- Ensure compliance within delegated financial and contractual authorities.
- Actively support an environment of teamwork, co-operation, performance excellence and personal success.
- Proactively manage the site operations team
- Participate in the individual performance management program, and personal development planning
- Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Proficiency in a range of information technology tools and platforms.
Strong analytical, organizational and presentation skills.
Minimum 2 years’ experience of supervisory experience facilities management or related field.
A Bachelor’s degree in Facilities, Property, Business or related field desirable.
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JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
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