Come build a career at a place where your participation with a stunningly unique work environment is as welcomed as it is preserved. We recognize that our success is dependent on the talent of our associates and their personal ownership guided by our strong values, mission statement, and our philosophy of continuous improvement to Guest Services.
The Sandpearl Resort is seeking an Assistant Front Office Manager who will provide leadership, consistency, and spectacular Guest Service to our Guests. The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office Department.
Minimum Requirements:
- Strong aptitude for attaining Guest Satisfaction
- Ability to manage multiple tasks quickly and efficiently while taking ownership of actions
- Previous experience in a Guest Service management role, preferably in a resort setting
- Previous experience in resort Front Office Management
- Experience in Opera a plus
The major areas of responsibility/management include:
Front Desk, PBX, Bell Stand, Valet, Concierge.
Manages expenses within approved budget constraints.
ESSENTIAL FUNCTIONS:
- Assist in managing the operations of the Front Office to ensure compliance with all policies and procedures and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Assist in training, developing, empowering, coaching and counseling, resolving problems, providing open communication vehicles, disciplining as appropriate.
NON-ESSENTIAL FUNCTIONS:
- Perform special projects and other responsibilities as assigned.
- Maintain good working relationships and open lines of communication with all other departments.
If interested, please submit a resume or fill out an application in person at:
500 Mandalay Avenue
Clearwater Beach, FL 33767
Position is Full Time. Benefits offered the 1st day of the month, following 60 days of employment: Medical/Dental/Life/Aflac
Job Type: Full-time
Experience:
- Front Office: 3 years (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
Schedule:
- Weekends required
- Holidays required
