AGM Key responsibilities will be:
- Prefer Wyndham/SynXis Experience
- Ensure proper and complete training of Guest Representatives and front office staff.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Monitor all V.I.P.’s, special guests, and requests on a daily basis and ensure they have been handled.
- Ensure safety and security practices, training, and incident reporting for the hotel.
- Motivate, coach, counsel, and discipline personnel according to standards and ensure that managers are in compliance with the standards in the administration of counseling and disciplinary steps.
- When necessary, handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist the General Manager with monthly forecast of the hotels financial position by estimating revenues and line-by-line expenses.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Operate all aspects of the front office computer system including software maintenance, report generation and analysis, and other front office equipment.
- Participate in all-employee meetings, events, and other functions required by management.
- Ensure that all employees receive fair and equitable treatment.
- Participate in Manager-on-Duty schedule.
- Prepares reports for Management Group
- Ordering of Supplies for Hotel
- Assists with payroll
Job Type: Full-time
Required education:
- Associate
Required experience:
- Management: 3 years
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