| We are currently seeking a self motivated, customer oriented individual for Assistant General Manager position at Country Inn & Suites Tampa Airport North. The role of the Assistant General Manager is to oversee all aspects of the hotel operations, including financial performance, staff development, guest satisfaction and adhering to company polices and brand standards.
Responsibilities and Duties
The primary role is to lead the back of the house departments, maintenance, housekeeping & breakfast. This individual would also need to know basic maintenance and is required to work Front Desk shifts.
Prior experience preferred but willing to train.
Essential Duties and Responsibilities
- Responsible for daily operations of the hotel to maintain standards for guest satisfaction, team member satisfaction, quality assurance and asset protection while managing budgetary expenses.
- Oversee the operation of the Housekeeping and Maintenance departments by setting the objectives, measuring performance and performing line level duties.
- Perform basic maintenance
- Achieve outstanding customer service goals by monitoring the service provided and developing and implementing strategies to achieve outstanding service levels.
- Ensure that all new team members receive a thorough orientation and on-going training.
- Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
- Monitor service and teamwork on a regular basis and counsel team members on providing outstanding service and teamwork.
- Develop and implement strategies to achieve Employee Satisfaction.
- Assist in the daily operations of the hotel including Front Office, Housekeeping, Maintenance, and Breakfast
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Train, supervise and coach team members on systems, processes, procedures and guest interactions.
- Oversee and ensure accountability of all operational hotel team members.
- Assist General Manager with all daily/operational reports.
- Create housekeeping boards daily. Review all housekeeping reports on a daily basis for accuracy.
- Assist the General Manager with all billing disputes, guest inquiries and guest complaints.
- Submit daily reports to General Manager as requested.
- Ensure that the Passdown log is maintained and up to date at all times.
- Ensure that the hotel maintenance system is maintained and up to date at all times.
- Provide assistance to all departments to contribute to the best overall performance of the department and hotel.
- Maintain a professional working relationship with all outside vendors.
- Oversee the hotel in the absence of the General Manager.
Financial
- Assist the General Manager with the budgeting process.
- Full understanding of the P&L. Be able to identify and offer corrective action for expense items which exceed budget.
- Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
- Full understanding of the Star report.
Guest Relations
- Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
- Is readily available and approachable to all guests.
- Interact with guests on a frequent basis to obtain feedback about their experience.
- Anticipate the needs of heavy arrival/departure days or high profile guests in order to deliver flawless service.
Team Interaction
- Encourage and build mutual respect and cooperation among team members.
- Nurture an environment that encourages empowerment, motivation, teamwork and a passion for providing excellent service.
- Meet and/or exceed the expectations of the team members by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct report.
- Create a positive work environment for all team members.
- Determine and communicate standards of performance to team members. Evaluates team member’s performance on a regular basis and recommends salary increases as appropriate.
- Communicate effectively with all property team members.
- Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
- Adhere to safety policies and procedures to ensure a safe working environment for all team members.
- Ensure department is in compliance with all brand standards as it pertains to the Sales department.
- Ensure that team members are properly trained and are performing to meet company/brand standards.
Human Resources
- Closely monitor and control team member turnover by being hands on within the operation to determine deficiencies, moral issues, team member concerns and to address issues with a sense of urgency.
- Perform team member evaluations in a timely manner.
- Ensure that all HR issues are addressed according to hotel policy.
- Ensure all team members are treated fairly, and with respect.
- Build rapport with team members by fostering an environment of open communication (open door policy).
- Ensure pay and benefits are appropriate for labor market.
- Celebrate the success of team members.
Performs all other duties as requested by the General Manager
Qualifications and Skills
Excellent communication skills both internally and externally.
Strong analytical and computer skills.
Well organized, detail oriented and excellent follow up.
Ability to adapt to an ever changing environment.
Understand and be able to perform basic maintenance.
Possess strong understanding of budgets, forecasting & P&L analysis or be willing to learn
Demonstrate the ability to mentor and develop team members
Ability to professionally handle progressive disciplinary action
Willingness to work flexible hours to include weekends, holidays and late nights
Maintain a professional appearance at all times.
- 8109 Benjamin Road, Tampa FL 33634
Required education:
- High school or equivalent
Required experience:
Job Type: Full-time
Salary: $41,200.00 to $52,000.00 /year
Required education:
- High school or equivalent
Required experience:
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