| Outgoing. Energetic. Leader.
You will partner with the General Manager to achieve a highly productive team capable of exceeding revenue expectations while exceeding operational and resident service standards.
Our most successful Assistant General Managers are able to co-pilot a multi-million dollar operation. You will be instrumental in creating a high energy, positive environment with highly-productive work habits for your team and a warm, inviting atmosphere for guests. You must enjoy recruiting, orienting, training, and counseling a team of 5-8 with the ability to both give and receive direction well.
Performance based culture – We work hard and we play hard – respecting the balance between personal life and work life. We offer equal opportunity and advancement based on merit – operating with a small efficient team of hospitality professionals.
Compensation includes base pay plus monthly, quarterly and yearly bonuses.
Bi-lingual applicants are preferred, but not necessary.
EOE; empresa no discriminatorio
Essential Functions:
- This is a 45 hour a week leadership position. Working hours are typically Monday – Wednesday 2:00 P.M. – 11:00 P.M. Saturday and Sunday 7:00 A.M – 4:00 P.M.
(Days and hours may vary if something comes up)
*All items below are done alongside the General Manager.
- Develop, administer and control the property revenue and expense budgets to include monthly inventories, order and receive goods.
- Review and approve the property payroll.
- Review and approve transmittals and other front office paperwork and reports.
- Maintain relationships with vendors.
- Facilitate lead management processes within the property and complete sales and marketing objectives each week.
- Ensure leads are actively managed and followed up on.
- Review studio inventory management to ensure maximization of studio revenue.
- Suggest/sell amenities, products and services in order to accommodate guest’s needs and increase revenues.
- Interview and hire office, housekeeping and maintenance team members.
- Ensure proper selection, training, counseling and motivation of all team members.
- Conduct all hourly personnel performance appraisals.
- Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
- Ensure team member attitude of attentiveness.
- Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
- Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.
- Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
- Suggest improvements to operations and increase profitability.
- Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
- Know and train others on property emergency procedures.
- Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
- Ensure a viable key control program is in place in all property departments, with documentation.
- Follow appropriate cash control procedures.
- Make daily bank deposits.
- Ensure the security needs of the property and residents are met.
- Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
- Review daily front office procedures and assure proper transmission of all necessary information to the HMC Corporate Office.
- Ensure proper uniform standards are followed throughout departments.
- Familiarize yourself with area attractions and services in order to accommodate resident’s needs.
- Fold laundry
- Complete 4DX, staffing productivity, and labor tracker.
Qualifications:
- One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections)
- Excellent team-building and communication abilities
- Must be able to both give and receive direction well
- Requires own vehicle
Physical:
- Standing for prolonged periods
- Repetitive stair-climbing
- Kneeling and/or squatting
- Climbing ladders
- Lifting 20 lbs over head
- Pushing and pulling 20 lbs
Job Type: Full-time
Salary: $30,000.00 to $35,000.00 /year
Required experience:
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