Assistant General Manager – Woodspring Suites (Temple Terrace)

• This is a 45 hour a week leadership position.
• Working hours are Monday – Wednesday 2:00 P.M. – 11:00 P.M.
• Saturday and Sunday 7:00 A.M – 4:00 P.M.

(Days and hours may vary if something comes up)

*All items below are done alongside the General Manager.

• Develop, administer and control the property revenue and expense budgets to include monthly inventories, order and receive goods.
• Review and approve the property payroll.
• Review and approve transmittals and other front office paperwork and reports.
• Maintain relationships with vendors.
• Facilitate lead management processes within the property and complete sales and marketing objectives each week.
• Ensure leads are actively managed and followed up on.
• Review studio inventory management to ensure maximization of studio revenue.
• Suggest/sell amenities, products and services in order to accommodate guest’s needs and increase revenues.
• Interview and hire office, housekeeping and maintenance team members.
• Ensure proper selection, training, counseling and motivation of all team members.
• Conduct all hourly personnel performance appraisals.
• Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
• Ensure team member attitude of attentiveness.
• Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
• Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.
• Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
• Suggest improvements to operations and increase profitability.
• Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
• Know and train others on property emergency procedures.
• Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
• Ensure a viable key control program is in place in all property departments, with documentation.
• Follow appropriate cash control procedures.
• Make daily bank deposits.
• Ensure the security needs of the property and residents are met.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Review daily front office procedures and assure proper transmission of all necessary information to the HMC Corporate Office.
• Ensure proper uniform standards are followed throughout departments.
• Familiarize yourself with area attractions and services in order to accommodate resident’s needs.
• Fold laundry
• Complete 4DX, staffing productivity, and labor tracker.

Qualifications:

• One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections)
• Excellent team-building and communication abilities
• Must be able to both give and receive direction well
• Requires own vehicle

Physical:

• Standing for prolonged periods
• Repetitive stair-climbing
• Kneeling and/or squatting
• Climbing ladders
• Lifting 20 lbs over head
• Pushing and pulling 20 lbs

Job Type: Full-time

Salary: $30,000.00 to $33,000.00 /year

Required experience:

• Management: 1 year
• https://www.indeed.com/cmp/Woodspring-Suites?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=0bdbcbe85264bb26