The David A. Straz Center is seeking an Assistant Guest Services Manager. Here at the Straz Center we aim to inspire, educate and enrich our entire community through the transformative power of the performing arts. We envision the Straz Center as a welcoming international cultural institution renowned for innovation, creativity and celebration of the human spirit. Come be apart of the show!
The Assistant Guest Services Manager assists the Guest Services Manager in overseeing the successful operation of all front-of-house activities for all theaters and public areas. The Assistant Guest Services Manager will take a leadership role in providing excellent customer service and scheduling training programs for volunteers and staff. The Assistant Guest Services Manager must be able to work a flexible schedule, including weekends.
Primary Duties and Responsibilities:
Guest Services
- Responsible for advancing Front-of-House details for events.
- Prepares monthly calendar information in Volunteer System.
- Coordinates data entry in Volunteer System.
- Provides quarterly volunteer statistics to management.
- Assist the Guest Services Manager with all scheduling tasks.
- Provides quality assurance testing for the LMS modules.
- Coordinate with the ADA team to provide excellent customer service.
Management
- Ensures efficiency and productivity of the Guest Services Coordinator staff.
- Develops a sense of accuracy and urgency for the Guest Services Coordinator staff.
- Assists the Guest Services Manager with evaluating the performance of Guest Services Coordinator staff and makes recommendations for improvement.
- Assists the Guest Services Manager with providing up-to-date training of the staff.
- Compile and manage the weekly Guest Services Coordinators schedule.
Supervisory Responsibilities:
- This position supervises the Guest Services Coordinators.
Minimum Qualifications Knowledge, Skills, and Abilities:
- Ability to lead, motivate and develop staff and effectively relate to staff, volunteers and guests..
- Ability to maintain composure in stressful situations.
- Uses professional knowledge and skills, both technical and managerial, to achieve departmental and organizational goals.
- MS Access knowledge preferred; Excel required.
Education and Work Experience:
- Bachelor’s degree in Theater, Business Management, or related field.
- One year of experience managing a volunteer work force.
- Certification in CPR and Basic First Aid.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
- While performing the duties of this job, the employee is regularly required to reach with hands and arms, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel. The employee is required to stand for long periods of time and move frequently throughout the Front-of-House and backstage areas. The employee may be required to move up to 40 lbs.
- Group Health, Dental, & Vision Insurance available, a generous 403(b) plan and much more!
https://strazcenter.applicantpro.com/jobs/1217722-140134.html
