| Job Summary
SUMMARY: Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position. . ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for department. * “Breaks out the house” with room disbursement with the number of attendants available. * Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates. * Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers. * May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees. * Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. * Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. * Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. * Reports needed repairs of unsafe conditions to supervisor. * Responsible for all QA documentation for the Housekeeping and Laundry Departments. * Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. * Ensures all associates comply with safety policies, and report injuries in a timely manner. Responsibilities and Duties ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for department. * “Breaks out the house” with room disbursement with the number of attendants available. * Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates. * Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers. * May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees. * Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. * Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. * Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. * Reports needed repairs of unsafe conditions to supervisor. * Responsible for all QA documentation for the Housekeeping and Laundry Departments. * Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. * Ensures all associates comply with safety policies, and report injuries in a timely manner. Responsible for approval of vacation requests. * Assigns, supervises, and inspects housekeeping and laundry duties. * Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action. * Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment. * Assists in interviewing and hiring housekeeping and laundry applicants. * Trains new housekeeping and laundry associates. * In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals. * Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron. * Perform other general cleaning, i.e., vanity areas, coffee makers, etc. * Check shower curtain for mildew, scum, and clean accordingly. * Properly replace linen as needed. * Replace guest amenities as needed. * Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner. * Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary. * Immediately inform management/maintenance of items needing repair or not working properly. * Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system. * Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager. * Work in laundry area as necessary. * Explains discrepancies between rooms rented and rooms cleaned. * Properly log and secure lost and found items in compliance with standards. * Maintain security for guests and property by keeping room doors locked at all times. * Remain highly visible and be readily available for guests at all times. * Take initiative to offer assistance or answer questions throughout the hotel. * Responsible for proper administration of key control for issued keys or keys left by guests in the room. * Willingness and ability to train new associates. * Thoroughly understand and implement the Brand service culture. * Perform all shift checklist responsibilities. * Support team members to ensure the team’s entire workload is completed daily. * Perform other duties as required. Job Type: Part-time Salary: $12.00 /hour Required experience:
Required languages: |
$12 an hour – Part-time
