Assistant Manager – Condo/Hotel Westwinds Waterfront Resort (Treasure Island)

by | May 23, 2018 | Job Opportunities

$27,000 – $31,000 a year
Scope:

Works in all apsects of running a 22 unit Condo/Hotel

Primary Responsibilities:

  • Registers guest and assigns rooms. Accommodates special requests whenever possible.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Resolves guest related problems quickly, efficiently, and courteously
  • Coordinates guest room maintenance work with engineering
  • Knows all safety and emergency procedures. Is aware of accident prevention policies
  • Maintains the cleanliness and neatness of the front desk area
  • Completes all necessary reports in a timely manner
  • Complete shift paperwork and closes out shift accurately.
  • Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.
  • Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
  • Analyzes and generates reports and communicates information to employees and appropriate departments.
  • Knowledgeable of hotel property, amenities, area attractions and transportation.
  • Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.

Job Type: Full-time

Salary: $27,000.00 to $31,000.00 /year

Experience: