Job Summary
The Assistant Portfolio Manager assists the Portfolio Director in the day-to-day operation of managing single-family home rentals which includes entering monthly move-ins, move-outs, and rentals. Working with residents from move-in to move-out, Assistant Portfolio Managers will attend to residents’ requests, accounts receivable, and plan community events. Functions as lead to the team in the absence of the Portfolio Director. Lead duties may include interviewing, hiring, training, assigning work and addressing employee or customer complaints.
Essential Job Duties and Responsibilities
- Assist Portfolio Director(s) to manage a portfolio of single family residential homes in accordance with company objectives and metrics
- Assist Portfolio Director(s) in maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements
- Prepare and deliver resident renewal letters and initiate new leases with existing residents
- Participate in creation of annual outreach plan and coordinate quarterly resident events
- Provide exceptional customer service by attending to resident move-in/move-out needs and responding to requests in a professional and timely manner
- Manage all electronic lease files for residents; ensure file management quality control including document storage in proprietary database
- Responsible for all cash handling and accounts receivable management; post daily deposits
- Conduct property inspections; assessing condition of properties and recommending minor repairs
- Assist in oversight of maintenance operations
Physical and Mental Demands
- Standing, walking, and/or sitting for extended periods of time
- Frequent climbing, reaching, and use of fingers
- Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
- Ability to lift and/or move an excess of 50 pounds or more
- Ability to use standard maintenance equipment
- Ability to operate assigned equipment and vehicles
- Ability to verbally communicate to exchange information
Work Environment
- Indoor and outdoor field environment
- Exposure to atmospheric conditions
- Travel from site to site
- Work and/or walk on various types of surfaces
Requirements
Education and/or Experience
- Bachelor’s Degree in Business or related field
- Associates degree in Business or related field, or equivalent combination of education and experience
- Minimum of two (2) years of administrative experience in Property Management or related field
- Must possess a valid driver’s license, an insurable driving record and access to their own motor vehicle
- Availability to work a flexible schedule including evenings and weekends as neededMust be able to travel via own vehicle within assigned area as needed
Skills/Specialized Knowledge
- Customer service oriented; strong communication, organizational and interpersonal skills
- Positive, can-do attitude with a commitment to excellence and achieving goalsWorking knowledge of property management software programs (e.g. Yardi, MRI, Onesite or Propertyware) and Microsoft Office Applications
- Ability to deal effectively with diverse situations
- Can effectively work independently and as a member of various teams and committees
Other Requirements
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
