Full Job Description
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Position Summary
We are looking for an experienced property management professional with single family management experience and a proven track record regarding essential duties with respect to optimizing performance of the assigned rental portfolio and with a primary focus on AR and the managing of collection accounts. In addition to this primary focus the Assistant Portfolio Manager will assist with rental lead management from prospects, listing properties, handling prospective and resident inquiries, handling of HOA violations or municipal violations as required.
Duties and Responsibilities
- Must have strong experience managing Accounts Receivable and Collections accounts w a demonstrated experience in effective rental collections.
- Communicate with Landlord Attorney and facilitate pulling together of legal files for hearings and attend court cases as required.
- Assist, as needed, handling resident issues such as resident notifications, and HOAs.
- Process resident applications. Execute new and renewal leases.
- Process move-ins, coordinate move-outs; NTV, process closing statements.
- Deliver positive customer service experience during all interaction with clients, associates, peers, support groups, suppliers and residents.
- Effectively communicate company goals, initiatives, and programs, to ensure compliance with same.
- Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.
Skills/Specialized Knowledge
- Knowledge of Landlord Tenant Act. Knowledge of legal notices and processes. Comprehension of federal fair housing laws and any applicable local housing provisions.
- Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating/accounting software.
- Excellent customer service and interpersonal skills.
- Professional verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
- Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.
- Ability to negotiate, influence and gain consensus.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to set, manage and meet goals and deadlines.
- Ability to exercise independent judgment and maintain confidentiality.
Required Licenses or Certifications
- Current driver’s license and automobile insurance.
- Real Estate license a plus.
Other Requirements
- Ability to be reachable via phone and/or email at all times, except during approved time off.
- Ability to work weekends and non-traditional holidays, as needed.
- Must be available to work on-call or when needed.
- Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate and instruct.
- Ability to tolerate stressful situations.
- Ability to work under minimal supervision.
Ideal Candidate Characteristics and Background
- Minimum high school graduate required. Associates Degree or higher degree preferred.
- Minimum 3 years of experience in residential property management, with a focus on Accounts Receivable management.
- Able to exhibit a proven track record with respect to goal achievement, adherence to planned timeframes and urgency of execution of all related tasks and initiatives.
- Proven ability to interact effectively with a wide range of highly experienced peers.
- Experience and knowledge with respect to accounting and management software platforms.
- Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sends of urgency regarding completion of key tasks within set timeframes.
- Strong work ethic, value system, high level of adaptability and team orientation.
Position Type
Full-time, Salaried Non-Exempt
Benefits
Paid Holidays, Paid Time Off, Medical, Vision and Dental Insurance, Short Term Disability, 401K
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
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