Job Snapshot
Job Description
JOB SUMMARY:
Assistant Portfolio Manager (APM) will communicate with their allocated portfolio residents and ensure their experience is exceptional. APM’s will be responsible for tracking down all resident required documentation to lease a property, verify references, create potential resident packages for approval, send denial letters, send resident packages, follow up with residents on their experience, schedule property inspections, work with residents on extending their lease or coordinating resident move outs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel
New Resident Approval
- Support potential resident in uploading all documents
- Verify application fee was received
- Processing rental applications within 1 – 2 days of submittal. All initial contacts with references need to be completed by the end of the first business day of receiving the application
- Run Rent Cafe background check (Credit/criminal/eviction) reports on potential residents and define lease terms
- Verify rental history, length of employment and income for all applicants over the age of 18
- Prepare and send out Holding Deposit Agreements to approved applicants, and obtain tracking numbers for all holding deposit funds
- Ensure that all application approvals/denials meet both fair housing and Tricon American homes guidelines
- Accurately prepare lease documents for review and signature by residents and PM
- Generate/send denial letters to declined applicants within 5 business days via email/mail
- Schedule move in dates between residents and Leasing Agents
- Move the resident into Yardi and ensure that the resident, lease, charge and property data information is accurately entered
- Upload all lease related resident documents to Yardi within 1 business day of receiving
- Coordinate with Housing to complete HAP/RTA packages, schedule initial inspections etc. (In some markets where we have a large percentage of housing, we will have a Section 8 Coordinator)
- Notify Utility Coordinator to turn off Utilities
- Update reports/spreadsheets regarding application status
Resident Retention
- Send Welcome Package to new residents
- Follow up welcome call to new resident
- Contact Resident and Leasing Agent to schedule routine inspection
- Verify with Portfolio Manager if resident will have their lease extended
- Access rental values for all upcoming renewals (pull comps via CL, Trulia, Rentometer, etc.), obtain PM’s approval on all suggested rent adjustments
- Obtain Portfolio Manager’s approval and send proper lease change notices (30, 60 & 90 day notices of rent increase etc.) prior to amending any lease item when necessary
- Define lease renewal with resident and have Portfolio Manager execute the Lease prior to lease expiration dates to minimize month-to-month contracts
- Notify Resident that their lease will not be extended
- Notify Utility and Turn Coordinator to turn on Utilities
Section 8
- Fill out Section 8 paperwork
- Schedule Inspections
- Fulfill role of Section 8 Coordinator
Job Requirements
QUALIFICATIONS:
- Prior property management experience preferred
- Excellent communication skills both written and verbal
- Ability to work well using mobile office electronic tools
- Basic accounting and math skills, excellent written and verbal communication abilities
- Knowledge of Yardi preferred
REQUIREMENTS:
- High school diploma or GED
- Minimum of two years prior residential management, and multi-family experience
- Demonstrated attention to detail
- Basic financial acumen
- http://www.careerbuilder.com/apply/JJJ5J46LFXH9M88D55T?ipath=CBMTN&siteid=anon_jobalert_weekly_us
Tricon American Homes
Tricon American Homes owns and manages a portfolio of approximately 8,000 rental homes in seventeen major markets across the United States. The company’s homes have all been professionally renovated to a high common standard and are located in desirable neighborhoods with a focus on access to high-quality schools, safety and proximity to major employment nodes. Tricon American Homes is majority owned by Tricon Capital Group, one of North America’s leading residential real estate investment companies. Tricon is publicly traded on the Toronto Stock Exchange and has over $2.5 billion of assets under management.
