Job ID 2021-1843
# of Openings 1
Category Property Management
Overview
We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.
Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.
We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.
Job Summary:
The Assistant Portfolio Manager (APM) is responsible for ongoing communication with their assigned portfolio residents to ensure their experience meets our Standards of Service. APM’s will play an active role in the entire resident life cycle from leasing and application to move out.
Responsibilities
Manage Resident Experience/Reputation Management
- Manage all first touch resident escalations, striving for one touch resolution
- Assist with Concession Requests
- Assist with Reputation Management – help prepare social media, Google, BBB, Survey explanations & reach out to residents for resolution
- Assist with Habitability/Legal claim process when needed
Manage Application Experience
- Support both applicant and Leasing Specialist in completing the application process
- Effectively communicate with LS, applicant, and Maintenance to coordinate appropriate move in dates
- Confirm all lease documents, signatures and deposit funds are completed/submitted in compliance with Tricon policies and procedures
Manage Move In Experience
- Actively communicate with team any changes to move in dates/cancelled applications
- Send all necessary addendums and/or CC&Rs after lease execution
- Confirm the “Future Resident” is ready for move in by ensuring all utilities are in resident’s name, move in funds are received in full, schedules are confirmed, and renter’s insurance policy documentation received
- Follow up with Resident after move in to confirm they are satisfied with their home and the process
- Audit all move in files for accuracy
- Manage Renter’s Insurance Compliance
Manage Marketing/Leasing
- Monitor Tricon and all other necessary websites to ensure accurate pricing, list of amenities, and photos are present on all available homes
- Update pricing in all Tricon systems (if applicable) when needed and following price reductions
- Comp homes as necessary for PM to determine if price reductions are needed
- Ensure all Rent Ready homes have self-show/smart home installed and have at least one open house scheduled weekly until leased
- Communicate effectively and collaborate with field agents/team to obtain feedback on all homes in marketing
- Review necessary reports/dashboards daily to verify no variances are present and monitor leasing progress
Move Out Process/Resident Transfers
- Assist with Notice to Vacate and Move Out Process Completion
- Educate Residents on Move Out Process/Expectations
- Manage Resident Transfers in a timely and efficient manner
- Assist with Deposit Accounting Process to ensure compliance with local state requirements
Other
- Prepare notices of non-compliance when needed
- Address violations with residents as they occur until resolution
- Manage HOA requirements/resident amenity assistance when needed
- Demonstrate knowledge of, and remain compliant with all Tricon American Homes policies, rules, and regulations to ensure compliance with Fair Housing
- Complete requirements for Dispositions and Occupied Acquisitions
- Assist with Squatter Process to ensure non-authorized occupants are handled appropriately
Qualifications
• Prior property management experience required
• Excellent communication skills both written and verbal
• Basic accounting and math skills
• Initiate collaboration with others
• Knowledge of Yardi preferred
Requirements:
• High school diploma or GED
• Minimum of two years prior residential management or multi-family experience
• Demonstrated attention to detail
• Basic financial acumen
