Full Job Description
Assistant Property Manager
The Assistant Property Manager assists the Property Manager in overseeing all operational functions of the assigned properties, including maintenance of occupancy levels; timely investigates, evaluates, and resolves issues that impact tenant satisfaction (including but not limited to maintenance, repairs, billing, and other inquiries) with little or no oversight from Property Manager; exercises discretion in enforcing, interpreting and implementing policies and procedures that impact tenants and the property generally; responsible for managing and monitoring collections (AR) and renewals; ensures compliance with pertinent laws and regulations related to tenants and the properties, including the housing code, Section 8 housing requirements, safety regulations, collections etc.; independently manages and negotiates Brandywine’s relationship with the housing authority concerning Section 8; represents the Company in small claims and landlord/tenant legal actions.
ESSENTIAL DUTIES:
· Answer phones and greet tenants that come into the office
· Customer services and first level escalations
· Send out renewal notices and work with tenants to renew at the optimal rates
· Receive and post payments for all tenants as well as making bank deposits
· Work delinquency accounts to bring accounts current
· Assist with the management of the eviction process with local counsel
· Mails out vendor checks and security deposit refunds
· Maintain a positive working relationship with local housing authorities. Coordinating HAP inspection and updating changes in the HAP payments
· Manage all HOA correspondence and violations to ensure violations are cured in a timely manner.
· Ensuring accounts have insurance or are charged for insurance
· Handle all tenant escalations in a positive and cooperative manner.
· Input work orders that come in through phone or in person
· Process rental verification
· Turn on utilities including water, power, and gas for vacant properties and ensure they are turned off for new tenants
This summary is not inclusive of all job duties. Other job duties may be assigned at any point by the employee’s manager based upon the needs of the business.
WORKING CONDITIONS:
· Indoor and outdoor work in all types of weather conditions.
· May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 30 lbs.
EDUCATION AND EXPERIENCE REQUIREMENTS:
· High school diploma or equivalent
· Reliable transportation
· Knowledge of local housing ordinances and eviction procedures
· Complete understanding of fair housing laws
· Above average ability to communicate with others and work as part of a team
· Intermediate computer skills and the ability to learn new software
· Knowledge of rental property management standards and practices
We are an (EOE) Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus pay
Experience:
- Rental Property Management: 1 year (Preferred)
- Assistant Property Manager: 1 year (Preferred)
License/Certification:
- Real Estate License (Preferred)
Work Location: Multiple Locations
