ASSISTANT MANAGER JOB DESCRIPTION
Reports to: Executive Director
FLSA Status: Full-Time, Non-Exempt
The Mahaffey Apartment Company is Owner and Manager of over 8,500 apartment units in Florida. This job description is for Assistant Manager at Carlton Arms North. This position is located at our 694-unit community in North East Tampa on Fletcher Ave a few miles west of I-75. Built in 1984, this property is located on 75 lush acres of wooded lakefront and riverfront property on the Hillsborough River.
POSITION OVERVIEW
The primary responsibility of the Assistant Manager position is to assist the Executive Director in oversight of all operations on the property. In this role, the individual should maintain a positive rapport with co-workers, residents and provide a high level of detailed follow-up with the Executive Director. The Assistant Manager position should display a proactive, positive attitude and perform all job functions as described below.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Scheduling work hours, assignments and projects of Leasing Office Staff.
- Participating in and overseeing the hiring, training and supervision of Leasing Agents.
- Promoting positive working relationships among Maintenance, Grounds, Housekeeping, RSS and Office staff.
- Ordering and maintaining office supplies and materials.
- Promptly reporting any injuries, discipline problems, office issues or concerns to the Executive Director.
- Supervising office staff to insure they are following safe work habits in order to prevent on-the-job injuries while adequately performing their duties.
- Working closely with the Executive Director to apprise him/her of any problems or concerns of employees or Residents.
- Preparing and managing the Leasing Office Budget, under the direct supervision of the Executive Director.
- Preparing rental reports, market surveys, written reports and other documents as directly by the Executive Director.
- Promoting a positive relationship with Residents and Guests.
- Meeting with Residents, as needed, to address issues and concerns.
- Overseeing rent collections, preparation and delivery of notices, preparation of eviction documents, etc.
- Annual property Christmas party planning.
- Coordinating the ordering and installation of carpet for turnover apartments.
- Performing pre-walk inspections of apartments for which move-out notice has been given.
- Coordinating special pest control services as needed.
- Coordinating annual fire alarm and fire extinguisher inspections.
- Enrollment of new employees.
- Coordinating workers comp incident reports and medical visits.
- Assisting Bookkeeper as needed.
- Assuming duties of Executive Director during his/her absence.
- Performing other tasks, as needed and directed by the Executive Director.
KNOWLEDGE, SKILL AND ABILITIES
- Bi-lingual preferred (English/Spanish)
- Word/Excel/General computer skills are required
- Real Page/OneSite experience preferred
- MAC computer experience preferred
- Ability to work a flexible schedule, including weekends; Monday through Sunday, 9am – 6pm
- Ability to resolve resident concerns while maintaining a friendly and professional demeanor
- Ability to write and communicate professionally
- Ability to apply sound decision-making when assisting prospects or current residents
- Ability to demonstrate teamwork by assisting co-workers
- Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
- Must have a valid Driver’s License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:
- Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
- Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while touring prospects throughout the community.
- Occasionally lift and/or move up to 40 lbs.
- Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way
- radio, and variety of different keys.
POSITION SPECIFICS & BENEFITS
- Full-time position; Monday through Friday 9:00 a.m. – 6:00 p.m.
- 96 hours PTO accrued each year for first two years of service
- 136 hours of PTO each year after two years and above
- 176 hours of PTO accrued each year after 7 years of service
- Health/Dental/Vision/Life Insurance available after 60-day waiting period
- Good background required
- 90-day probationary period
DISCLAIMER
Mahaffey Apartment Company and Carlton Arms North are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Assistant Manager position at any time.
