Job Summary
The Assistant Property Manager (APM) is to assist the Manager in effectively managing the property. In the manager’s absence, the APM will assume all responsibilities associated with accomplishing property objectives as set forth by the company. In addition, the APM is responsible for all bookkeeping, preparation of daily and weekly traffic logs and reports as well as accurate reporting of all deposits, vacancies and income/delinquent balances.
Essential Duties
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Fully implement and enforce all policies and procedures as outlined in the Policy and Procedures Manuals.
- It is the responsibility of the APM to maintain accurate resident records, update the Property Manager daily of rents collected and delinquent rents, assist the Property Manager in preparing all notices such as late rent letters, evictions, letters, notice to cure or surrender letters, return check letters, noise complaints etc., and post and deposit all monies received in the office on a daily basis.
- Maintain quality staff communications. Assist the Property Manager in implementing and adhering to Company’s mission, vision and values. Must possess knowledge of all phases of leasing and resident retention programs. Contact and follow up on all lease renewals. Show and close prospects when needed. Answer and handle incoming calls from current residents always offering them excellent customer service.
- Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Property Manager for marketing the property and improving resident satisfaction.
- The APM will assist the Property Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, closing ratios, etc. They will also assist in organizing files, processing all paperwork, and proofreading all leases and letters for accuracy.
- The APM will perform any additional duties the Property Manager or Regional Manager assigns to them.
- The APM may also be required to fulfill all the duties of a Leasing Consultant if property size dictates.
- Knowledge/Experience Required of the Position
- Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
- Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®
- Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
- Education and Experience Required
- Prefer a minimum of high school degree, some college preferred.
- CAM®, ARM® designation preferred.
- Two to four years prior experience in property management or in a related industry preferred.
- Supervisory Responsibility
- Leasing team and dotted line maintenance team.
Supervisory Controls
- The Assistant Property Manager reports to the Property Manager.
- The Assistant Property Manager plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
- Physical Demands
- The work is not physically demanding. Typically, the associate may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
An average of 30% of typical work day is spent at desk handling paperwork, resident files, computer transactions, correspondence, and resident meetings. Remainder of job (70%) requires constant physical walking and leasing demonstrations of property required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.
The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, qualifications, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.
