Cushman & Wakefield

Responsible to work with the Property Manager (PM) in the management of a property (or group of properties) in accordance with the terms of the property’s management agreement. Demonstrate regular use of judgment and discretion to solve problems and/or resolve issues, serve as tenant liaison in the building(s), and maintain a high level of tenant satisfaction. Scope of authority and duties are dependent on the type, size, and complexity of the building(s) managed.
Job Description
Responsibilities
Execute all areas defined as part of the Property Manager job description, in the absence of the Property Manager
May directly and/or indirectly supervise individuals, building staff, and other vendors relied upon to manage the building(s)
Manage the preparation of and give approval on accurate tenant billing
Under the direction of Property Manager, follow up on all delinquencies, utilizing Cushman & Wakefield or client-directed policies
Obtain aging report for Property Manager and deliver standard correspondence to address tenant delinquencies
Prepare portions of the monthly financial reports
Code and submit property invoices
Prepare aspects of annual budget document; to include preparation operating expense reconciliations
Regularly inspect tenant space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain highest standards
Participate in the performance oversight of all service contractors who perform building services
Recommend and/or authorize vendor contracts as appropriate
Document and prepare the monthly Certificates of Insurance report summary
Ensure Tenant Handbook is maintained; oversee distribution of handbook to new tenants
Develop and maintain aspects of the comprehensive Tenant Service package
Prepare lease abstracts for new tenant files
Prepare monthly rent roll for Property Manager’s review
Oversee tenant requests for work orders, to include obtaining estimates, providing proposals, submitting work orders, and invoicing tenants
Coordinate with the building technician and/or direct vendors as appropriate
Coordinate tenant events, Fire/Life Safety procedures, and move-ins/move-outs
Ensure all property files are prepared and maintained in orderly and logical manner, including leases and contracts

Requirements
Bachelor’s Degree in Business Administration or related discipline
1+ years of real estate property management or related experience
Or any similar combination of education and experience
Ability to pursue RPA or CPM professional designation(s)
Working knowledge and understanding of lease terms, operating costs, and budgeting and related
Proficiency in Microsoft Office Suite
Basic understanding of computer software programs and base building systems
Basic understanding of the reconciliation process for CAM, insurance, and real estate taxes
Demonstrated initiative and sense of urgency in daily duties by meeting or improving upon deadlines
Proven record of providing excellent internal and external customer service
Excellent oral and written communications skills
Ability to work independently and as a productive member of a team

Physical Requirements
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
May involve periods of standing, such as operating at a copier/fax/scanner
Involves movement between departments, floors, and properties to facilitate work
Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to read and understand information and ideas presented orally and in writing
Ability to communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites
Cushman & Wakefield is an Equal Opportunity/Affirmat​ive​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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