Job Description
- Under the direction of the Property Manager, operates the property efficiently in compliance with Company guidelines in order to achieve maximum return on investment (ROI) for the property owner. This includes but is not limited to:
o Collects and secures rental and utility payments.
o Makes daily bank deposits and verifies the accuracy of those deposits.
o Delivers late rent letters, “notices”, and personally contacts all residents who have unpaid rent.
o Assists in the eviction process and follow-up procedures.
o Utilizes property management software and other systems:
Inputs daily activity transactions
Prepares accounting records and reports, including Statement of Deposit Account and monthly close out.
- Ensures occupancy targets are at company standards by performing tasks to effectively market and lease apartments while maximizing the retention of current residents.
Uses prescribed sales techniques and methods required by the Company effectively and in a legal and professional manner to show and lease apartments and prepare leases.
- Maintains proficiency with Company equipment and software systems (Yardi, time management, MSOffice, Outlook, etc.) in order to review and reconcile monthly reports, communicate effectively, and follow Company procedures.
- Plans, coordinates, and participates in resident retention functions.
- Handles or assists in receiving, recording, preparation and follow-up of work orders to facilitate resident’s service requests.
- Performs regular physical inspections of the property including vacant and “make-ready” apartments, and follows up with Maintenance Supervisor to ensure that work has been completed to Company standards.
- Models a high level of customer service and ensures all employees display a courteous and helpful attitude towards residents, co-workers, and all visitors to the property.
- Performs other duties as assigned. Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
- Must be available for weekend, holiday, and evening work.
- 2+ years of property management experience preferred.
- Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level.
- Ability to read, write, and comprehend Spanish at a fluent level strongly preferred.
- Ability to multi-task in a fast-paced, ever changing environment.
EDUCATIONAL/TECHNICAL REQUIREMENTS
- High school diploma required.
- Yardi or comparable property management software proficiency a plus.
- College degree and/or applicable college course work completion a plus.
- Proficiency with standard office equipment including computer, MSOffice suite (Excel, Word, Outlook), calculator, fax machine, and electronic scanner.
- Supervisory level math skills including the ability to calculate pro-rations, bank deposits, time keeping records, etc.
- Must possess a valid driver’s license and have reliable transportation in order to make bank deposits, attend meetings, pick-up supplies, distribute marketing etc. as needed.
- Must have mode of communication in which to be contacted to respond in cases of emergency.
Additional Information
ABOUT FRANKLIN STREET:
Franklin Street is a group of companies focused on delivering value-added solutions to today’s commercial property owners. Founded in 2006 during one of the toughest real estate climates, Franklin Street has blossomed into one of the fastest-growing real estate and insurance companies in the Southeast, with offices in Tampa, Atlanta, Ft. Lauderdale, Miami, Orlando, and Jacksonville. Our family of real estate companies – which include Real Estate, Capital, Insurance, Valuation, and Management Services – is focused on developing solutions for the evolving demands of our clients.
Learn more about Franklin Street at www.FranklinSt.com
Recent Awards Include:
- Fast 100 Award honoring the fastest 100 Fastest Growing companies in the State of Florida
- Fast 50 Award honoring the 50 Fastest Growing companies in Tampa Bay – Tampa Bay Business Journal – 2011, 2012, 2013, 2014, 2015, and 2016
- Tampa Bay Chamber of Commerce – Small Business of the Year Finalist
- Tampa Bay Times – Best Places to Work Award
- Best Places to Work Award Finalist – Tampa Bay Business Journal
- Real Estate Forum Magazine – cover feature 2016 “Best Bosses” edition – Andrew Wright, CEO
- 25 to Watch in 2015, Tampa Bay Business Journal – Andrew Wright, CEO
- Satisfacts National Award Winner for Resident Feedback Performance
- Top Volunteer Workplace – United Way Suncoast
- Corporate Philanthropy Award Finalist – Tampa Bay Business Journal 2015, 2016
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