Job details
Salary $17 – $18 an hour
Job Type Full-time
Qualifications
- Experience:
- Onesite Software, 1 year (Preferred)
- Property Leasing, 3 years (Preferred)
Full Job Description
ASST. MANAGER IN TRAINING JOB DESCRIPTION
Reports to: Assistant Manager and Executive Director
FLSA Status: Full-Time, Non-Exempt
The Mahaffey Apartment Company is Owner and Manager of over 8,500 apartment units in Florida. This job description is for Assistant Manager in Training for the central Florida area. This position will require scheduling flexibility to/work at the following properties:
Lake Carlton Arms (Lutz). – Hillsborough County
Carlton Arms of Winter Haven, Carlton Arms of North Lakeland and Carlton Arms of South Lakeland – 3 Polk County properties
Potentially other Carlton Arms Properties
POSITION OVERVIEW
The purpose of the Assistant Manager In Training position is to become a subject matter expert in the day-to-day duties of an Assistant Manager. Following a training period, the associate will assume an Assistant Manager role. In preparation for assuming the role and during the training period, the primarily functions of the role include, but are not limited to; managing the leasing office team and the leasing/office processes, assisting both the community Assistant Manager and Executive Director, assisting with Company-wide OneSite conversion audits and providing on-the-job training. It also involves leasing apartments to prospective residents by effectively demonstrating value in the features and amenities of the community and specific floorplan styles. In this role, the individual will maintain a positive rapport with co-workers, future and current residents and provide a high-level of detailed follow-up with prospects. The associate should display a proactive, positive attitude and be willing to assist in all aspects of management, leasing, marketing, and customer service. This role assesses and makes recommendations to the Assistant Manager, Executive Director and Executive Team regarding leasing and all related office procedures/processes.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Becomes an expert on the features and amenities of our communities as well as specific floorplan styles. Comprehends how these compare to local market competitors and displays sound and equitable information to all prospects throughout the rental process.
- Assists in managing an active leasing office for a large apartment community.
- Provides hands on leadership and management to a large leasing staff; assists with training, coaching and motivating the team to accomplish leasing, occupancy and waitlist goals.
- Assists in preparing weekly/monthly leasing reports, special projects.
- Assisting in ensuring office procedures/processes are complaint with company policy.
- Supports Assistant Manager in maintaining Market Survey, Availability Board and Scheduling unit turn overs.
- Demonstrates a sense of urgency with prospective and current residents in answering phone calls, responding to emails, and following up on inquiries and/or addressing concerns.
- Conducts timely follow-up on leads for new leasing opportunities and overcomes prospect objections.
- Establishes timely and accurate recordkeeping while maintaining prospect information and preparing the rental application and review of qualifying documents.
- Presents the community, model apartments, and amenities to prospective residents in a professional and knowledgeable manner throughout the tour process.
- Displays excellent customer service by assisting residents in a courteous and efficient manner; playing a vital role in ensuring overall resident satisfaction and retention.
- Monitors and maintains future resident list applicants and notifies applicants of future availability in a timely fashion.
- Promptly notes changes in availability of apartments and expeditiously processes applicants from the future resident list to fill vacant apartments.
- Evaluates applicant qualification documents and prepares lease documents for approval and execution by Assistant Manager and/or Executive Director.
- Calculates rent pro-rations, security deposits, and other move-in costs as well as effectively communicates on-going rental charges to future or current residents.
- Exhibits proficiency in understanding tenant/landlord regulations along with lease documents. Further demonstrates knowledge of lease guidelines and rules when communicating to future and current residents.
- Ensures the leasing office, models, vacant apartments and common areas are in proper tour condition and personally inspects areas before tours or move-in, reporting deficiencies to Leasing Manager and/or Executive Director.
- Interacts amicably with prospects, applicants, and residents with a “service-minded” attitude and addresses any needs and concerns regarding the leasing process and resident services.
- Uses discretion and maintains confidentiality of co-workers, management, owners, past and current residents, and vendors.
- Adheres to established regulations related to the Fair Housing Act.
- Maintains consistent and timely attendance, sets an example for their co-workers in punctuality.
- Performs other job-related duties as assigned.
KNOWLEDGE, SKILL AND ABILITIES
- 1-year RealPage OneSite or similar software experience is required
* 3-years Leasing experience and/or Hospitality experience required
- Word/Excel/General computer skills are required
- MAC computer experience preferred
- Ability to work a flexible schedule, including weekends; Monday through Sunday, 9am – 6pm
- Ability to travel to St. Pete, Winter Park, Polk and Hillsborough County Properties
- Ability to resolve resident concerns while maintaining a friendly and professional demeanor
- Ability to write and communicate professionally
- Ability to apply sound decision-making when assisting prospects or current residents
- Ability to demonstrate teamwork by assisting co-workers
- Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:
- Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
- Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while touring prospects throughout the community.
- Occasionally lift and/or move up to 40 lbs.
- Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.
- Must have a valid Driver’s License
POSITION SPECIFICS & BENEFITS
- Full-time position; Ability to work a flexible schedule, including weekends; Monday through Sunday, 9am – 6pm
- 1 week vacation after one year
- 2 weeks’ vacation after two years and above
- Discretionary days on an escalating basis, up to 7 per year
- Health/Dental/Vision/Life Insurance available after 75-day waiting period
- Good background required
- 90-day probationary period
DISCLAIMER
Mahaffey Apartment Company and Carlton Arms Properties listed above are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Assistant Manager in Training position at any time.
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Benefits:
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- 8 Hour Shift
- Day Shift
- Monday to Friday
- Weekends
Experience:
- Onesite Software: 1 year (Preferred)
- Property Leasing: 3 years (Preferred)
Work Location:
- One location
Company’s website:
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
