Job Description
In cooperation with and under the direction of the Property Manager, operates the property efficiently in compliance with Company guidelines in order to achieve maximum return on investment (ROI) for the property owner. This includes but is not limited to:
· Collects and secures rental and utility payments
· Makes daily bank deposits and verifies the accuracy of those deposits
· Delivers late rent letters, “notices”, and personally contacts all residents who have unpaid rent
· Assists in the eviction process and follow-up procedures
· Utilizing property management software and other systems:
· Inputs daily activity transactions
· Prepares accounting records and reports, including Statement of Deposit Account and monthly close out
Ensures occupancy targets are at company standards by performing tasks to effectively market and lease apartments while maximizing the retention of current residents.
§ Uses prescribed sales techniques and methods required by the Company effectively and in a legal and professional manner to show and lease apartments and prepare leases.
Maintains proficiency with Company equipment and software systems (Entrata, / OneSite, time management, MSOffice, Outlook, etc.) in order to review and reconcile monthly reports, communicate effectively, and follow Company procedures.
o Maintains orderly and up-to-date files in accordance with applicable laws and Company policy and procedure.
o Plans, coordinates, and participates in resident retention functions.
Participates in the execution of the maintenance and physical operations of the property through the utilization of Maintenance Supervisor and staff.
o Handles or assists in receiving, recording, preparation and follow-up of work orders to facilitate resident’s service requests.
o Performs regular physical inspections of the property including vacant and
“make-ready” apartments, and follows up with Maintenance Supervisor to ensure that work has been completed to Company standards.
o Ensures property and staff maintain a safe environment at all times for residents and staff including compliance with legal guidelines and Company standards. Executes Company safety program effectively at all times.
o Conducts regular (monthly at minimum) inspections of apartments, common areas, and amenities.
Maintains and utilizes supervisory level knowledge of common property management business practices in order to ensure effective implementation of plans and strategies and to ensure timely corporate reporting including:
o Company policies and procedures, market data, systems reporting tools, general accounting processes, legal compliance including Fair Housing and OSHA etc.
Communicates effectively to ensure goals are being achieved.
o Meets with residents regularly to address any rent delinquencies or resolve issues related to resident’s occupancy.
Models a high level of customer service and ensures all employees display a courteous and helpful attitude towards residents, co-workers, and all visitors to the property.
o Performs daily review of service requests to ensure timely completion and adherence to legal time restraints.
Practices and promotes a team environment. Assists with duties of the Property Manager as directed or in his/her absence.
Responsible for reporting any unusual or extraordinary circumstances regarding residents or the property.
Takes initiative for seeking training / educational opportunities and self-improvement for professional growth and development.
Limited travel and overnight stays may be required.
Must maintain a professional appearance and demeanor at all times.
Follows and demonstrates Company policies, procedures, and best practices, both as an individual as the leader of her team.
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
2+ years of property management experience preferred.
Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level.
Strong analytical, problem-solving skills.
Attention to detail and exceptional follow-thru.
Ability to multi-task in a fast-paced, ever changing environment.
EDUCATIONAL/TECHNICAL REQUIREMENTS
Proficiency with standard office equipment including computer, MSOffice suite (Excel, Word, Outlook), calculator, fax machine, and electronic scanner.
Supervisory level math skills including the ability to calculate pro-rations, bank deposits, time keeping records, etc.
Must possess a valid driver’s license.
Must have reliable transportation in order to make bank deposits, attend meetings, purchase / pick-up supplies, etc. as needed.
High school diploma level of education or above.
College degree and/or certification a plus.
Entrata or comparable property management software proficiency a plus.
