The Assistant Property Manager (APM) is responsible to lease apartments, retain residents, market the property, and handle administrative and financial responsibilities for the assigned property. The APM is responsible to oversee the property in the absence of the Property Manager. This position is designed to prepare individuals for a position as a Property Manager. An APM will be asked to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management as well as displaying maturity and good judgment. The APM serves as the individual responsible for the property in the absence of the Property Manager and serves as a role model to peers.
Essential Duties and Responsibilities:
· Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
· Visually inspect entire property daily for cleanliness.
· Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
· Maintain lease files per policy and procedure.
· Accurately record traffic from all sources daily.
· Convert minimum of 30% total traffic to leases.
· Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
· Follows the Company’s procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
· Ensure success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads.
General Office/Administrative Responsibilities:
· Document all occurrences which need the manager’s attention and immediately contact your Area Vice President regarding any emergencies.
· Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
· Schedule and inspect apartments for turnkey service.
· Receive and acknowledge resident notices and prepare files.
· Assist in lease renewal procedure.
· Assemble move-in packages.
· Keep market survey up to date at least monthly and visit competitors at least every six months.
· Keep all filing current.
· Deliver thorough move-in presentation to new residents.
· Complete all RAM training in time frame specified.
Financial Responsibilities:
· Reviews monthly financial reports and supporting data with Property Manager.
· Maximize gross rent and minimize vacant and delinquent rent loss.
· Calculate daily rent, prorata charges, late fees, and percentages.
Bookkeeping Responsibilities:
· Process all rent checks daily.
· Take deposits daily to specified bank office. Consistently follow cash procedures.
· Notify resident of returned check. If replacement check is not received within 48 hours, post demand and file dispossessory. Keep managers informed on status of dispossessories.
· Completes move out statements for past residents.
· Turn over collection files every 30 days. Monitor any payment plans and updates monthly.
· Ensure all reporting is done accurately and on time in Property Manager’s absence.
Customer Service Responsibilities:
· Communicate clearly to residents, using proper grammar and spelling.
· Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
· Carry and deliver correspondence to residents’ apartments.
· Coordinate, set up, attend and clean up after resident functions.
· Maintains a complete clean and neat appearance, according to RAM policy.
· Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
Leadership Responsibilities:
· Acts as the on-site manager in the absence of the Property Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the property in compliance with Company policies, procedures, and business practices.
· Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
Company Responsibilities:
· Assists the Property Manager with other tasks as required.
· Comply with RAM Property Management policies.
· Embraces and executes the vision, mission, and beliefs of the Company.
· Is punctual and present at work when scheduled.
· Flexible with the work schedule; Must be able to work weekends, occasional evenings, and/or occasional holidays.
EDUCATION AND EXPERIENCE REQUIRED:
· Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
· Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®.
· Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
· High school degree required, college degree preferred.
· Four years prior experience in property management or in a related industry preferred.
License(s) or Certification(s) Preferred:
· Valid driver’s license and current automobile insurance is required.
· Ability to earn future designations as required by Industry standards.
Physical Demands and Work environment:
· Sedentary work typically in an office or outdoor environment.
· Lifting and carrying up to 25 pounds is occasionally required.
· Stooping, crouching, reaching, and standing are occasionally required.
· Walking, talking, hearing, and seeing with close visual acuity are frequently required.
· Keying data is repetitive motion and is frequently required.
· Walking and driving a golf cart on the property may be required.
· Driving to client and/or corporate locations is sometimes required.
Understanding of Job Essentials:
RAM Partners LLC. is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. RAM is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
Job Type: Full-time
Salary: $16.00 to $19.00 /hour
Experience:
- Property Management: 1 year (Required)
Education:
- High school or equivalent (Required)
Location:
- St. Petersburg, Florida (Required)
Language:
- English (Required)
Work authorization:
- United States (Required)
Working Days:
- Tuesday (Required)
- Wednesday (Required)
- Thursday (Required)
- Friday (Required)
- Saturday (Required)
