| We are currently seeking a hands-on, detail- and team-oriented Assistant Manager with a just-do-it attitude to market and lease apartment units and maintain compliance with regulatory requirements of the Low Income Housing Tax Credit (”LIHTC”) affordable housing program. The duties will consist of verifying and testing eligibility, income and asset verification for tenant files for LIHTC affordable housing programs for all new residents and Annual Recertifications. This position will also ensure all applicable housing program forms are properly completed, filed and submitted to applicable tax credit monitoring agencies.
Additionally, the individual will assist the Property Manager in effectively managing the assigned community. In the Property Manager’s absence, the Assistant Manager will assume all responsibilities associated with accomplishing community objectives as set forth by the Property Manager and the Company.
The Assistant Manager will work out of our 200-unit residential community located in Brandon (Tampa MSA), Florida.
Job Duties & Responsibilities:
General:
- Conduct all business in accordance with company policies and procedures. Adheres to LIHTC, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Leasing:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- File and maintain guest cards in accordance with established procedures
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits (close the sale)
- Obtain completed applications from prospects and secure deposits in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approval including screening and rental verification; submit processed applications to the Property Manager for final approval. Follow up with applicant regarding status.
- Implement and enforce established policies and procedures for monitoring compliance with Section 42, Fair Housing, state and local requirements
- Assist Auditors with audits, reporting, and gathering file information/data
- Ensure apartment is rent-ready based on future resident’s move-in date
- Immediately follow-up on prospects that did not close and attempt to close sale; refer as needed to sister communities to meet prospect’s needs
- Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Monitor renewals; distribute and follow-up on renewal notices.
- Assist in monitoring and tracking advertising effectiveness
- Distribute all company or community-issued notices
- Represent the company in a professional manner at all the times
Administrative:
- Operate computers programmed with accounting software to record, store and analyze information
- Understand the Apartment Association lease and contracted credit report application.
- Accept rental payments and post rents to the computer
- Comply with federal, state and company policies, procedures and regulations
- Ensure all bank deposits are posted daily in accounting system and scanned/imaged to the bank on a daily basis
- Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed
- Communicate with Property Managers regarding accuracy of invoices received; confirm purchase orders are attached and invoices are coded correctly, according to company procedures
- Ensure that all invoices received from the properties are approved, entered and paid within a timely manner
- Access computerized financial information to resolve vendor and payment disputes
- Validate figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents
- Prepare statement of accounting notices for past residents
- Prepare, review and close financial books for assigned properties monthly
- Prepare and review quarterly and year end reports
- Provide accounting support to Property Managers
- Assist in lease transactions by drafting leases, gathering applicant’s history and credit approvals
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
- Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
- Provide general clerical assistance to community office
Resident Retention:
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Generate work orders and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
- Maintain open communication with Property Manager and Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on continuing basis
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
- Enforce policies of the community
Neighborhood Marketing:
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in conducting market surveys and shopping competitive communities
Knowledge, Skills and Abilities:
- High School Diploma or equivalent required; some college preferred.
- Minimum of one year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
- Specific experience with, and knowledge in, Low Income Housing Tax Credits (Section 42) and Florida Public Housing and Hillsborough County Rental Assistance Program REQUIRED
- Must possess strong attention to detail and sales ability
- National Apartment Leasing Professional (NALP) a plus
- OSHA laws and regulations, willingness to obtain within six months
- Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office365 and property management software
- Possess a positive attitude and the ability to smile under all circumstances
- Participate in training to comply with new or existing laws
- Neat, clean, professional throughout the workday and/or whenever present at the community
- Confident, self-starter, with the ability to operate in a dynamic environment with minimal supervision, to complete tasks on a timely basis and to manage multiple high priorities simultaneously
- Good written and verbal communication skills, with a willingness and ability to take both verbal and written instruction
- Ability to work rotational evenings, overtime, holidays, weekends and on-call for emergencies, as needed
- Thorough, reliable, responsible, honest, organized, flexible and service-oriented along with a strong work ethic and high degree of professionalism
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Employees must achieve the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees
Other Requirements:
- Utilize personal transportation vehicle to inspect apartment community and surrounding neighborhoods; make trips to the bank and visit corporate office
- Occasionally, use of property golf cart may be necessary
- Must have valid driver’s license and automobile insurance
Compensation and Benefits:
- Competitive salary, commensurate with experience
- Comprehensive benefits package including:
- Rental Discounts
- Medical
- Dental
- Vision
- Paid time off
- Annual Discretionary Bonuses
- Pass a pre-employment background check
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected to be performed by employees within this classification. It is not designed to cover, contain, or be interpreted as a comprehensive inventory of all activities, duties or responsibilities required of an employee to this job. An employee in this position may be asked to perform other duties as required
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Salary: $33,000.00 to $36,000.00 /year
Job Location:
Required education:
- High school or equivalent
Required experience:
- LIHTC: 1 year
- Assistant Property Manager: 1 year
Required language:
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