This position is designed to prepare individuals for a position as a property Manager. An Assistant Manager will be asked to assume greater responsibilities upon and applying knowledge of all aspects of property management as well as displaying maturity and good judgement. The Assistant Manager serves as the individual responsible for the property in the absence of the Property Manager and serves as a role model to peers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
ADMINISTRATIVE
- Works closely with the Property Manager in learning all aspects of management including administrative and financial duties.
- Works closely with the Property Manager in developing an integral team that effectively sells the quality and professionalism of TRG Management and its properties.
- Inspects property common areas, apartments units and grounds on a regular basis.
- Offers recommendations to management regarding improvements to the overall operation of the community.
- Demonstrates an interest in and understanding of financial and operational reporting requirements.
- Interviews prospective residents.
- Verifies all necessary information in qualifying the prospect.
- Forwards work orders from residents and follows-up within a week of its inception.
- Monthly lease renewals.
- Monthly market survey.
- Notices to residents; such as 3-day notices; 7-day notices in any rule/regulation issues.
- Answers phone.
FINANCIAL
- Collects all rent payments from both current and previous residents.
- Makes daily community deposits in regards to rent collections and any other miscellaneous income.
- Assists in the processing, monitoring and recording of purchase order invoices into Budget Control Log.
- Distributes non-payment notices to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings.
- Maintains a general working knowledge of state laws in regards to the collection of delinquent accounts.
LEASING
- Inputs daily all resident information in relation to walk-in traffic, move-ins, move-outs, apartment conditions, etc.
- Assists Property Manager in ensuring that all leases and addenda are completed accurately in regards to addresses, names, rates, etc.
- Maintains all current and previous resident files.
- Supports the overall marketing efforts and offers input and suggestions in regards to promotions. Advertisements, rate increases, etc.
- Assists in various leasing activities as required, with emphasis in leasing.
- Maintains up-to-date knowledge of market and competitive properties.
- Assists the Property Manager with renewals of existing residents.
LEADERSHIP
- Represents the company in a professional manner at all times.
- Assists the overall team effort through effective leadership.
- Analyzes concerns associated with apartments, which are slow to lease, and offers recommendations.
- Assumes supervisory responsibilities and management of the property in the absence of the Property Manager.
- Understands and complies with Fair Housing laws and standards.
CUSTOMER SERVICE
- Assists in the handling of resident service requests and various concerns as required.
- Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
OTHER JOB FUNCTIONS
- Assists with and attends community sponsored resident function and activities.
- Assists in creating the monthly newsletter.
- Attends and participates in training classes and seminars as requested.
- Maintains open communication with Property Manager and Maintenance Supervisor.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Manages subordinate supervisors who supervise other employees in the property. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically, Upholds organizational values.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation: Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral. Or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Internet software; Project Management software; Spreadsheet software and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS:
NALP within one year of employment.
OTHER SKILLS AND ABILITIES:
Must have a positive outlook, do well with the public and be patient.
OTHER QUALIFICATIONS:
Highly energetic and capable of handling various tasks.
Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Scheduling: The employee is subject to schedule changes and/or overtime as required by the job and his/her supervisor. This may include working weekends, working after the course of normal business hours and at other times as required by the job. The employee is subject to these schedule changes on as little notice as 24 hours.
Job Type: Full-time
Salary: $18.00 /hour
Experience:
- Assistant Property Manager: 1 year (Preferred)
Work Location:
- Multiple locations
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Gym memberships or discounts
- Employee discounts
