Job Description
JOB DESCRIPTION
Reports To: PROPERTY MANAGER
The purpose of this job description is to communicate the responsibilities and duties associated with the position of ASSISTANT PROPERTY MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every WRH employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose and culture of customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB SUMMARY
The ASSISTANT PROPERTY MANAGER is to assist the Property Manager in effectively managing the assigned property. In the Property Manager’s absence, the ASSISTANT PROPERTY MANAGER will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Director and WRH Realty Services. In addition, the ASSISTANT PROPERTY MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.
WAGE/HOUR STATUS
Non-Exempt (eligible for overtime)
DUTIES AND RESPONSIBILITIES
Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Income Collection
- Maintains accurate resident Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
- Ensures that all deposits and application fees have been paid prior to move-in.
- Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each
- Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any
- Increase monthly deposits through aggressive collection procedures:
Resident Relations
- Answers telephones and assists or directs callers to correct
- Maintains daily status of
- Inputs information from applications into the
- Maintains positive customer relations attitude with “You Matter Culture.”
- Responds to residents’
- Corresponds with Property Manager regarding problems relating to
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance Will also inspect move-outs and vacancies when requested.
- Must be knowledgeable of all phases of leasing and resident
- Works with lease renewals each
- Greets prospective clients, shows community and performs leasing duties as
- Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers,
- Markets property which includes cold calls, direct mail, and clients’/vendors’
- Shows and leases
- Collects data for and completes property market
- Maintains awareness of local market conditions and Contributes ideas to the Property Manager for marketing community and improving resident satisfaction.
MarketingAdministrative
- Updates required reports concerning move-out notices, activity, , on a daily basis and provides information to the manager.
- Organizes and files all applicable reports, leases and
- Proofreads all lease paperwork and processes move-ins and move-outs.
- Processes all security deposit move-out
- Accepts service requests from residents and routes to Service Manager for prompt
- Conducts service follow-up with resident when work is
- Generates management reports from the computer
- Prepares routine correspondence, memos and forms with direction from the Property
- Schedules all turnkey contractors with management
- Prepares bond certification, HUD or tax credit paperwork for Property Manager’s
- Maintains office
- Prepares newsletter for manager’s
- Ensures electric service is established in apartment community’s name at the time of move
- Complies with delinquency policy for all late rent to include placing phone calls, sending letters, and sending late
- Files for eviction and coordinates eviction activities with
- Assists Leasing Specialists with preparing and obtaining approval of
- Inspects all apartments where (a) tenants are suspected of skipping, (b) prior to a final eviction date, and/or (c) move-out or move-in
- Assists Property Manager in providing training for all leasing
- Maintains positive on-line reputation management.
- Assists manager with posts on community Facebook activities.
- Ensures high ratings in resident surveys by focusing on superior customer service.
- Promotes You Matter culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors and the residents.
- Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level.
- Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
- Performs any additional duties assigned by the Property Manager or Regional
QUALIFICATIONS
Position requires at least 1 year experience in property management. Must have basic computer knowledge and type 30 wpm.
Computer Skills: Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software.
Office Equipment: Personal computer, Calculator, Copy Machine, Fax Machine, Telephone, Scanner, Check Scanner
Work Hours: Minimum 40 hours per week with flexible work week.
EDUCATION/TRAINING
- High school diploma or equivalent
PHYSICAL REQUIREMENTS
- Stand and walk or sit alternatively depending on specific needs of the Estimate 50% of time is spent on feet and 50% sitting at desk.
- Have occasional need (1% to 33% of the time) to perform the following physical activities:
Bend/Stoop/Squat
Pick up litter, filing
Climb Stairs
Inspect and show property
Push or Pull
Inspect and show property, open and close doors
Reach Above Shoulder
Inspect property, store/retrieve supplies
- Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting
- Constant need (66% to 100% of time) to perform the following physical activities:
Writing/Typing
Corporate, inter-office, resident communications
Grasping/Turning
Telephone, doorknob use
Finger Dexterity
Operation of office equipment
- Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs.
Rare need (less than 1% of the time)
20 lbs. – 25 lbs.
Occasional need (1% to 33% of the time)
Less than 20 lbs.
Frequent need (33% to 66% of the time)
Under 10 lbs.
Constant need (66% to 100% of the time)
VISION REQUIREMENTS
- Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer Frequent need to see small detail and view computer screens.
- Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys).
HEARING REQUIREMENTS
- Constant need (66% to 100% of the time) to communicate over telephone and in person with vendors, corporate office staff, and
SPEAKING REQUIREMENTS
- Constant need (66% to 100% of the time) to communicate over telephone and in
DRIVING/TRAVELING REQUIREMENTS
- Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the corporate
- Must have valid driver’s license and automobile
WORKING ENVIRONMENT
- Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
- Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, (less than 10%). Must be able to work in a fast-paced and customer service-oriented environment.
- Performs duties under pressure and meets deadlines in a timely
- Works as part of a team, as well as completes assignments
- Takes instructions from
- Exercises problem-solving
- Interacts with co-workers, supervisors, guests and the public in a professional and pleasant
- Maintains high caliber of customer service both internally and externally.
REASONING DEVELOPMENT
- Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.
SAFETY RESPONSIBILITIES
- Must learn and comply with all company safety
- Must use appropriate safety equipment at all
- Must immediately report all unsafe conditions to
- Must be familiar with all safety features of equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job
- Takes the monthly safety course as assigned.
ADDITIONAL REQUIREMENTS
- Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to
- This job description is intended to describe the general nature and work responsibilities of the This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
- This job description does not constitute an employment contract between the company and any
- The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work
