The Company
Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri, with a home office in St. Louis, MO.
The Role
The Assistant Vice President Resident Services (AVPRS) is responsible for supporting communities as well as providing direct clinical oversight for assigned communities or special projects. The oversight includes monitoring day to day activities in Assisted Living (AL) including resident services, staff management, general administration and physical maintenance, and assistance with training. Supervision of the AL must be in strict accordance with Company policies and procedures and pertinent state and federal laws and regulations, with an emphasis on effective and efficient realization of the owner’s goals. The AVPRS must keep in mind that provision of excellent resident services, high occupancy, and high resident and staff satisfaction are always the goals of the Company.
Areas of Responsibility
- Fill in as Resident Services Director (RSD), Assistant RSD (ARSD), or Program Director Memory Care (PDMC) if any of these community positions is vacant or if a person in any of these positions is away from the community for an extended period of time.
- Assist with training and orientation of newly hired nurses, including RSD and ARSD.
RESIDENT CARE
- Support a safe environment for all the residents, their visitors and the staff of the AL Department regarding infection control and life safety.
- Create an individualized service plan for each resident in AL with input from Care Staff, updating per policy and as needed. Ensure Care Staff maintains current knowledge of residents’ activities of daily living (ADL) needs and requirements.
- Supervise and assist the Care Team in provision of routine care of the residents according to federal and state law/regulations and Company policy, striving to help residents achieve and maintain the greatest level of independence possible.
- Communicate with families, residents and appropriate health care providers regarding areas of concern, and collaborate to find solutions.
- Monitor overall health and wellbeing of the residents and evaluate resident condition according to federal/state regulations and Company policy. Immediately report all changes in resident’s condition with recommendations and evaluations to the Executive Director.
- Interact with the resident’s physician, pharmacist, medical personnel and families/responsible party as needed and required by pertinent law and regulations, and Company policy.
- Approach all encounters with residents and staff in a friendly, professional, service-oriented manner.
- Identify the ongoing needs of residents in order to maintain the highest level of wellbeing.
- Observe, report and record changes in resident’s condition or needs, reporting these to the Executive Director according to Company policy, and to other healthcare providers as appropriate.
- Supervise the storage, distribution and discontinuation of resident’s medications in accordance with state regulations and Company policy.
- Listen for and respond to the resident emergency call system.
- Work closely with the Sales & Marketing Department to assure timely assessment of prospects and new residents; assist with the coordination of move-ins and move-outs.
- Implement and maintain an accurate file for each resident in AL including electronic documentation.
- Encourage and remind residents to attend and participate in daily activities when possible.
- Work with the Lifestyle Department to create activities of interest for current residents.
- Strive to achieve and maintain 100% compliance with the appropriate federal, state and local regulations and comply with all surveys conducted by the licensing authority.
STAFF MANAGEMENT
- Ensure appropriate staffing levels through effective scheduling, and maintain department staffing schedules utilizing the electronic payroll system.
- Oversee and monitor that the Care Staff are properly accounting for hours worked using the electronic payroll system. Review the time sheets in the electronic payroll system daily for missed punches and correct as required. Complete a final review of time sheets prior to the end of each pay period per Company policy.
- Recruit and hire all AL personnel utilizing the electronic payroll system. Ensure all required new hire paperwork is submitted in accordance with Company policy.
- Develop departmental goals and competencies and evaluate all AL staff according to Company policy.
- Utilize the online education system to provide staff training according to Company policy; review staff compliance with assigned training on a monthly basis.
- Provide additional training to community staff on infection control procedures including blood borne pathogens and emergency risk management procedures as needed.
- Supplement online classes by providing live training to the Care Team on resident care activities and AL regulatory requirements, as well as other pertinent topics as needed, and document in the online education system.
- Maintain current knowledge of federal, state and local regulations regarding residents’ rights and promote staff compliance with same.
- Provide required training regarding elopement policy and procedures to Community staff.
- Provide daily coaching and support to staff, and corrective action as needed.
ADMINISTRATIVE
- Manage the collection, storage and disposal of bio-hazardous waste.
- Research ways to improve AL operations and vendor services, with a focus on provision of quality service for the best price (including appropriate prior authorization on capital expenditure purchases).
- Work closely and maintain daily communications with the Assistant Resident Services Director and/or Program Director for Memory Care in administering and managing the Department, thereby promoting continuity of care and services for the residents.
- Assist in generating and monitor services “help desk” metrics and services “help desk” effectiveness. Monitor for re-occurring issues and take a proactive approach to find long-term solutions.
- Assist, as requested, in Task Force/SWAT assistance during new talent search and onboarding and/or orientation of newly hired associates.
- Establish and follow emergency and risk management procedures for AL and train personnel accordingly.
- Perform ongoing inspections of AL for appearance, safety and maintenance issues.
- Ensure proper maintenance and control of all residents’ equipment for proper operation.
- Provide services and interactions throughout the Community which delight residents, prospects, and the greater community with inspired experiences which result in referrals and high occupancy.
- Must know and follow all guidelines in the Vehicles policy (Risk Management).
- Attend and participate in all meetings and training as directed by Company policy and the VP Resident Services.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name badge when on duty.
- Report any and all deferred maintenance, vandalism or hazardous situations to the Executive Director as discovered and take appropriate action as necessary.
- Validate understanding of and compliance with all regulations regarding residents’ rights.
- Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
- Other duties as assigned.
Special Requirements/Certifications:
- Licensed RN preferred, in good standing with the state licensing agency, as required by state regulations.
- CPR/AED certification required. Must have CPR Instructor certification or be willing to obtain within 3 months of hire.
- Florida Assisted Living Core & Extended Congregate Care certification required.
- Obtain certifications as required by state guidelines as well as keep current with any required updates.
- Must have Medication Administration Instructor certification or be willing to obtain within six months of hire.
- Dementia Care Provider certification or willingness to obtain within six months of hire is highly desirable.
- Minimum two (2) years’ experience in AL and Memory Care, with demonstrated sensitivity to the needs of the elderly, with at least one (1) year as supervisor.
- Absolutely must be able to travel and to remain in various locations for extended periods of time when providing community support or working on special projects.
- Demonstrated problem solving and decision making ability is vital;
- Must be comfortable with computer use and have a working knowledge of appropriate Microsoft Office programs. Previous experience with computerized resident documentation systems a plus.
- Good organizational/time management skills, including appropriate delegation and the ability to multi-task, are a must.
- Requires superior verbal communication and rapport building skills, including the ability to collaborate with other departments.
- Must be able to clearly communicate in writing, including report-writing.
- Must have a positive Criminal Background Screening.
- Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
- The Company is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
- Must have means of transportation.
- Must possess a valid driver’s license for the vehicle being operated; if driving a 16-passenger (or greater) vehicle, must have a Commercial Driver’s License (CDL).
- Must have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually.
- Must be considered to be insurable by the Company’s automobile insurance carrier.
- Must not have the following:
- Driver’s license denied or revoked within the last three (3) years.
- Two (2) or more suspensions (with reinstatement) within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.
- Any major DMV conviction in the last five (5) years. Major convictions include, but are not limited to: DUI, DWI, speeding in excess of 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any citation punishable by incarceration.
- Three (3) or more moving violations within the last five (5) years.
- Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they are capable of operating the assigned vehicle. This documentation must be renewed every year.
EOE
