Associate Director of Housing Operations – University of Tampa (Tampa)

Position Details

The Office of Residence Life at The University of Tampa has a new position available for an Associate Director of Housing Operations who will provide students, families, residential staff, and campus partners with a central person to assist them with all housing operations including, specifically housing assignments, key management, and operational oversight for a residential community of approximately 4,500 students.  This person will report to the Director of Residence Life.  This position seeks a detail, service, and solution oriented individual, who will manage housing operations and appropriately respond to complex inquiries from students, parents, and campus partners.  Additionally, this position will collaborate within the residence life team and more broadly with colleagues across campus to manage the daily operations of the residence halls.

This is a 12-month, live-off position, yet this position will assist with large-scale emergency response when needed.  The Associate Director will be expected to work some evenings and weekends to be determined in conjunction with the position supervisor.  As a member of the Office of Student Affairs, this position will uphold the values of diversity and inclusion, collaboration, personal responsibility, professionalism and community and citizenship. The work of this position will intentionally align with strategic priorities to advance the mission and vision of student affairs which results in student learning and support for students to grow as global citizens.

Responsibilities

1.    Manage all housing assignments, selection processes, and room changes for new and continuing students including fall, winter, spring and summer terms.
2.    Enter and maintain all housing data in Residence by Symplicity and create Residence by Symplicity reporting vehicles.
3.    Hire, train, and supervise professional and paraprofessional staff members.
4.    Oversee processes for cancellations, refunds, students not enrolled, not financially cleared, and not in compliance with University policies.
5.    Oversee updates and processes for student meal plans, building access, and required vaccination records.
6.    Communicate processes and all responses to students, families, and staff/faculty regarding housing operations and coordinate individual correspondences with assistance of residence life staff.
7.    Meet with residents and parents as needed to discuss housing assignment processes.
8.    Coordinate occupancy verification.
9.    Prepare statistical reports tracking historical and current occupancy data for internal and external constituents as requested.
10.    Initiate and implement policies and procedures related to assignments and operations.
11.    Collaborate with the bursar, dining services, health center, information technology, and Spartan card office regarding assignments, billing, and operations.
12.    Work closely with families, admissions, athletics, international programs, ROTC and student disability services for housing assignments.
13.    Manage residential key tracking, distribution, and reporting.
14.    Oversee residence life staff member administering loan key operations at the Vaughn Information Desk.
15.    Liaison with facilities management to ensure that day-to-day facilities operations are performed consistently and effectively to achieve high quality outcomes.
16.    Coordinate fire drills, room inspections, and opening/closing building walk throughs.
17.    Respond in an emergency capacity as needed for the residential student population.
18.    Contribute as part of the residence life leadership team to the departmental strategic planning and assessment efforts.
19.    Assess and propose continuous improvements to housing operations to address student satisfaction and learning.
20.    Participate in departmental, divisional, and institutional committees and events including registration task force and housing operations team.
21.    Perform other duties as assigned by the Director of Residence Life.

Qualifications

The successful candidate will have:

1.    A Master’s degree in higher education, student affairs, or related field;
2.    Three years of professional experience with at least two years in residence life in a college or university setting;
3.    Experience with housing assignments software and strong computer skills including creating statistical reports and track housing trends;
4.    Experience with professional and paraprofessional staff supervision, recruitment and selection;
5.    The ability to collect and analyze data and apply it to the needs of the department;
6.    Worked effectively as part of a team, including demonstrating flexibility with a continued commitment to high quality results;
7.    Experience with managing confidential and sensitive matters;
8.    Strong ability to manage multiple tasks simultaneously with a commitment to high quality results, along with follow-through with responsibilities and communications in a timely manner;
9.    Strong organizational skills, including effective time management and prioritization capabilities;
10.    Excellent written and verbal communication skills;
11.    Comprehensive experience in delivery of student services including experience working with diverse populations;
12.    Ability to work some evening and weekend hours as necessary.
13. Strongly preferred experience working with Residence by Symplicity software.

Review of applications will begin immediately. For full consideration, please submit all required application materials by July 3, 2018.

Required Attachments

Please be sure to attach all required documents listed below in the attachment box at the bottom of the “My Experience” page of the application before continuing through the application.  Though the attachment box is labeled as “CV/Resume”, more than one attachment may be uploaded.

1. Cover letter

2. Resume

Work Schedule

Monday through Friday, 8:30 a.m. to 5:00 p.m.

Summer – Monday through Thursday, 8:00 a.m. to 5:30 p.m.

Evening and weekend hours required as necessary.

Submission Guidelines

To receive full consideration for employment with The University of Tampa, please be sure to submit/upload required documents for this position at time of application submission.  Required documents should be submitted in the attachment box at the bottom of the “My Experience” page of the application before continuing through the application.

Background Check Requirements

Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.

Additional Information

This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.

Valuing the community’s international heritage, The University of Tampa attracts students, faculty, and staff from around the world with diverse backgrounds to facilitate intercultural awareness and understanding.  The University is committed to the development of each student to become a productive and responsible citizen.

Visa Sponsorship

The University of Tampa may consider Visa sponsorship for full-time Faculty tenure track lines.

Attachments

Required attachments are listed on each posting.  Please be sure to attach all required documents in the attachment box at the bottom of the “My Experience” page of the application before continuing through the application. Though the attachment box is labeled as “CV/Resume”, more than one attachment may be uploaded.  Once your application has been submitted, no changes may be made.

Questions Regarding Application Submission

If you have questions about submitting your application, please contact [email protected]