Mission Critical Solutions (MCS) of Tampa has an immediate opening for an Avaya Software Specialist/Programmer to reinforce our Telecommunications division. This division is responsible for designing, installing, and maintaining Enterprise Telecommunication Technology Infrastructure from Avaya (Nortel), including PBX/ACD, Voicemail, Unified Communications, Video, Call Recording, Reporting, carrier access (Dial Tone) and thier related systems applications for commercial and government clients.
This position will involve collecting requirements for and implementing the system software, stations, call vectoring, ACD requirements, call management system (CMS) and trunking to enable the Avaya Communications Manager (Rev. 6 and previous), System Manager, Session Manager, Aura Messaging (etc), to perform with maxiumum effectiveness.
Responsibiliites will Include:
- Meeting with the lient to discuss the buton detail of the stations and the routing of the network and trunking. These meetings could be conducted remotely or at the client site
- Occasional travel to the client’s site to conduct station reviews and discuss the integration of the network onto the new or exisiting equiptment
- Designing basical call center flow (VDN’S and VECTORS) for the client
- Responsible for assistance in staging, hardening, ground up installs, and program translations
- Performing work on the client dial plan. This could involve a numbering change and are desing of the number of the digits the client uses
- Software specialist will organize, manage and conduct Station Reviews to gather the information necessary to ensure the successful programming of the system
Desired Skills and Experience
- Demonstrate successful experience as a Software Specialist
- Extensive knowledge of Avaya Communication Manager System (CMS), System Manager, Session Manager, Avaya Aura Messaging etc.
- Excellent communications skills
- Good organizational and time management skills
- Excellent troubleshooting skills
Desired Certifiations:
- Avaya Certified Associate (ACA)
- Avaya Certified Specialist (ACS)
- Avaya Certified Engineer (ACE)
- Cisco
- Microsoft
- Linux
- Comp TIA
Travel: 10% out-of-town travel may be required
For more information, please visit company website or LinkedIn: http://www.linkedin.com/company/145583?trk=job_view_topcard_company_name
Mission Critical Solutions (MCS) is a leading-edge technology solutions provider, headquartered in Tampa, Florida. MCS provides a broad range of technology products and services organized in six core lines of business – Information Technology, Telecommunications, Security, Technology Infrastructure & Specialty Contracting, Audio Visual Solutions, and Building Automation. MCS has demonstrated consistent growth during the past 23 years with locations in 16 states. With the majority of staff possessing high-level security clearances, MCS became a preferred vendor to the US Military as well as numerous government agencies and private sector organizations focused on secure solutions. In support of its domestic customers, MCS has established a national presence through its branch and project offices located across the United States, as well as deploying in support of numerous significant international projects. By employing a culture dedicated to product agnostic solutions tailored to best fit our customer’s needs, MCS is bringing tomorrow’s technologies for today’s challenges.
