Candidates must have at least 1 year of experience in an inbound healthcare customer service environment and must have intake experience. Must also be fully bilingual English/Spanish. This position is Temp to Hire. The hours will be 11a-8p Monday-Friday. The training, which will last anywhere from 6-8 weeks will be conducted during normal business hours anywhere from 8-5.
JOB SUMMARY: This position is responsible and accountable for providing customer service and support to all clients, primarily by answering and responding to all inbound calls from providers, members, and clients. These call types include locating members; verifying membership eligibility; locating providers and processing referral notifications. As well, administrative tasks generated from the call are performed with this position. This position is responsible and accountable for quality service delivery; understanding and maintenance of applicable policies and procedures; and maintenance of minimum performance metrics both individually and at the team level. This position’s work hours could vary according to business demands. This means that shift changes, with reasonable notice, are possible to include work hours as well as work days. This position is also subject to mandatory overtime based on business needs.
Interested parties, please contact Kristina Doran at at 813-449-4800 ext. 2964 (office), (813) 404-5653 (cell), or email [email protected].
