Position Description:
Tribridge’s HCM group is a growing eLearning company that is looking for talented employees to assist our clients in the administration of their Learning Management/ Performance Management Tool. The specialist will be responsible for resolving client requests and assisting clients with system functionality. This position includes Tier I and Tier II support via electronic ticket and phone calls.
The eLearning Support Specialist is required to adhere to SLA guidelines, follow standard tech support operating procedures and participate in online (webinar) training and meetings with clients when needed. Performance and Talent Management support is a portion of this position.
An interest and basic understanding of technology is required.
Requirements:
* Bachelor’s degree or higher in Business, Information Technology or past elearning experience.
* Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Bilingual (fluent in Spanish)
* Excellent presentation skills; superior verbal and written communications skills
* Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
* Excellent analytical and problem-solving skills, especially as applied to database and software application solutions; ability to visualize a problem or situation and think abstractly to solve it.
* Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
* Ability to work responsibly without direct supervision.
* Ability to demonstrate software product solutions to technical and non technical audiences.
* Working knowledge of common operating systems and software applications, including web browsers, and common business applications.
CONTACT Tribridge directly http://www.tribridge.com/careers/job-search
