Summary objective:
We are not just seeking an employee to simply teach our customers but instead we are searching for a dynamic trainer with the ability to provide engaging learning experiences to our subscribers. We are MFRMLS; the largest Realtor® owned multiple listing service in the state of Florida. Realtors® are the subscribers we serve. We believe in hiring and retaining the best trainers to work with our customers. We have a dynamic, fast-paced, personable, accountable environment. In this role, you will train customers on products and services in both English and Spanish. You will also work with a team in the design, development, and delivery of instructional material and delivery methods for training courses both internally for staff and externally for users that support company products.
The successful candidate must have a strong desire and capacity to learn as well as a desire to help others. We like to have fun while achieving the results our customers and stakeholders expect.
Responsibilities:
Present training content in multiple media formats to the customers and/or staff in both English and Spanish.
Develop and maintain an expert level of knowledge of MFRMLS products and services.
Create, develop, update, and improve training content in both English and Spanish.
Record, edit, and produce training videos in both English and Spanish
Maintain personal schedule and assist in quality control of team schedule
Communicate effectively and in a timely manner
Accurately account for business related expenses and mileage as well as adhere to all other company policies
Qualifications and Skills:
Experience delivering classroom training in a corporate-environment preferred
Fluent in reading, writing and speaking both English and Spanish
Ability to remain calm in stressful situations and control a room during presentations, training and events
Team-player, with ability to be extremely effective independently
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly and with excellent attention to detail
Ability to use basic technology for position, including but not limited to: computers, tablets, mobile phones, projectors, internet, wireless connections, laser pointer, remotes, audio, etc. Able to troubleshoot basic issues when necessary
Ability to adapt to changing environment
Exceptional verbal and written presentation and communication skills
Ability to respond appropriately and professionally while effectively fielding questions and controlling a room during presentations
Ability to interpret a variety of instructions furnished in written, oral, diagram or other format
Possess basic math skills with the ability to compute rate, ratio, and percent as well as ability to interpret bar graphs
Previous Real Estate related experience preferred
Education, Certificates, and Software:
2 years of training and support experience
1 year of experience with product development in some capacity (troubleshooting, support)
Experience with LMS (Learning Management Systems) a plus
Online course development experience a plus
Experience with Articulate and Storyline 2 a plus
Bachelor’s degree highly desired
Required languages:
English
Spanish
