Job details
Salary $19 – $20 an hour
Job Type Full-time
Full Job Description
Summary:
Responsible providing remote operations, billing and collections support to corporate owned & operated franchises.
Essential Duties and Responsibilities:
1. Prepare, consolidate, generate and batch client and intermarket invoices to be distributed by franchise.
2. Implement Salesforces/Sales Tech Transformation and keep up to date with processes for billing and collections in Salesforce.
3. Processes bank deposits, credit card payments and ACH debits including posting to Valpak in-house system, VPOffice
4. Creates and distributes reports upon request, or agreed upon weekly, monthly schedule.
5. Responsible for calculating and reporting on staff commissions.
6. Become responsible for contacting customers to arrange for payments as well as arranging payment plans and sending accounts to collections.
7. Communicates with customers regarding discrepancies in charges, payments, or credits, and researches any disputed items.
8. Disseminates information about and assists in, the local implementation of Valpak policies, programs, and products with Owned & Operated franchises.
9. Implements VPOffice and Franchise Operations programs tailored specifically for organizational needs.
10. Interacts and supports Valpak Holding departments (Franchise Sales, Sales Operations, ITSS, Customer Service, etc.) on Franchise Operational and VPOffice related issues (topics).
11. Performs related work and additional duties as needed or required.
Education/Experience:
Minimum of 3 years’ experience in a combination of operational, financial, and general business positions.
Requirements and Qualifications:
- Critical Thinking
- Strong organizational skills
- Strong negotiation and persuasion skills
- Ability to work in a dynamic environment with deadlines
- Ability to make independent decisions
- Strong interpersonal skills
- Initiative
