Summary/Objective: The Branch Administrator/Receptionist provides overall assistance for all activities related to real estate branch office operations, Agent Services, Management Services and Accounting Services.
The Branch Administrator/Receptionist works closely with office management, staff, and real estate agents.
- Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for greeting all customers, staff, and sales associates entering the office.
Responsible for ensuring a productive office work environment.
Ensures that office management and sales associates are provided with professional and rapid responses to all inquiries and requests.
Assists sales associates, helps to improve their technical skills, and encourages their professional and financial development.
- Competencies
Collaboration Skills, ability to interact with both internal and external customers at all levels
Communication Skills, verbal and written
Ethical Conduct
Organizational Skills, ability to multi-task, prioritize, and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
Personal Effectiveness/Credibility
Technical Capacity
Multi task
- Agent Services
Assist with computer tasks, problem solve printer and copier issues, accounting issues, documentation, agent billing
- Management Services
Direct Manager/Broker business (including calls from the general public, other realtors, vendors, etc.) when appropriate
Process and maintain all new and existing agent files for corporate files.
Purchase and maintain inventory of all office materials, supplies, forms, etc.…
Coordinate office functions (sales luncheons, award luncheons, etc.)
Process files and gather appropriate paperwork (sales, personnel, etc.)
Assist with walk-ins
Distribute incoming mail
Schedule conference room availability
Process agent maintenance, including new hire, re-hire, termination and transfers.
Maintain master rosters
Process TRR
- Accounting Services
Review office bills for management approval and send to accounting for payment
Travel and Expense reports for managers, for Referral and Relocation departments
Responsible for Petty Cash (if applicable)
- Work Environment/Dress Code
Dress code is office/indoor environment business attire.
- Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear for customer communication and computer input. This is largely a sedentary role; however, some filing and movement through the office is required. This would require but is not limited to the ability to lift files, open file cabinets, and maintain office equipment.
- Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.
- Travel
Local travel when necessary
- Preferred Education and Experience
High school diploma or equivalent
3 years of previous General Office and/or Real Estate Office Experience
Knowledge of Akkadian software, brokerWolf, MLS, Broker Metrics, WolfConnect and Propertyware is helpful.
- Additional Projects and Tasks as Assigned
Must be proficient in Microsoft Office Suite (Outlook, Word, Publisher, and Excel), have a fundamental understanding of downloading & manipulating digital photos, and must have experience in utilizing an MLS system or inputting data into some type of database system(s).
- Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may be modified at any time with or without notice.
Capstone tropical holdings (CTH)operates the residential, commercial, and asset management divisions for Berkshire Hathaway HomeServices Florida Properties Group. Also included under the CTH umbrella are Capstone Title and Capstone Insurance. It is the mission of CTH to utilize its world-class team of professionals and systems to guide people in making great real estate and financial decisions. We offer a full complement of solutionsto meet the changing needs of today’s consumer including: residential and commercial real estate services, residential and commercial asset management, title and closing services, relocation, auction, REO, property and casualty insurance.
Berkshire Hathaway HomeServices Florida Properties Group has been locally owned and operated in the Tampa Bay area for more than 50 years and consistently ranks among the Top 50 companies in the Berkshire Hathaway HomeServices network. The company began as a single office in 1959 and has since grown into a full service organization with 20 offices serving a 6-county area. Business partners Dewey Mitchell and Allen Crumbley aligned the original Tropical Realty with the Prudential Real Estate Network in 1988. Berkshire Hathaway, led by Chairman and CEO Warren Buffett, acquired the Prudential Real Estate network in 2012. Berkshire Hathaway is the eighth leading public company in the world.
All candidates must successfully pass a background check as well as a pre-employment drug screening.
Capstone Tropical Holdings is an Equal Opportunity Employer
Job Type: Full-time
Experience:
- Administrative: 3 years
Education:
- High school
Location:
