Notary Manager What you’ll do
- Hiring, training, coaching, and leading employees as they preform online notarizations and provide support for clients.
- Scheduling and tracking of employee’s time for Payroll reporting, maintaining a schedule of staff to assure coverage 24/7 and determining staffing levels based on activity
- Training and monitoring employees on support roles via Phone Support (inbound phone) and Online Chat functions (Web site enabled Chat abilities)
- Monitoring and evaluating employee performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Setting employee objectives, standards and policies
- Answering employee questions regarding best practices, difficult calls, roadblocks, etc.
- Identifying operational issues and suggesting possible improvements
- Preparing reports and analyzing data to assist management as they determine departmental goals
- Working with other supervisors and management team members to support employees and maximize customer satisfaction
- Acting as a Notary as per demand requires
- Contribute and maintain current knowledge of FL Notary Law and eNotaryLog’s Policy/Procedures
What you bring to the table
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Analytical efficient, and thorough
- Multiple years of experience in call center management
- Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Nice to have
- Experience as a Florida Notary Public/Signing Agent
- Knowledge of Mortgage closing documents and process
This position is for a Full-Time Manager working from our corporate office in Tampa, Florida. Salary is dependent on experience.
Job Type: Full-time
Salary: $40,000.00 to $55,000.00 /year
Experience:
- Customer Service: 3 years (Required)
- Call Center Management: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
License:
- Notary Public (Preferred)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday
