Position Overview
The SPOC Specialist I will act as a single point of contact for customers in default or facing imminent default.
He or she will act as a liaison between customers and internal workout groups in order to assist customers in resolving delinquencies with appropriate solutions in alignment with investor guidelines, while providing best in class support. The Specialist will act as an owner of in-depth servicing issues research, including payment discrepancies, escrow inquiries, and contact difficulties.
Job Responsibilities
Review accounts, research documents and system notes to determine the best course of action to correct account issues.
Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure.
Track and manage requests for research from internal and external customers.
Report on system queue progress, based on assignments.
Job Requirements
1+ years of Mortgage Servicing Experience, including knowledge of Workouts, ARMS, Escrows, and
Payment Histories.
Inbound/Outbound Call Center Experience.
Ability to accurately type 30 WPM.
Current, working knowledge of the MS Office Suite, including: Word, Excel, Access, and PowerPoint.
High School Diploma or equivalent.
Bachelor’s Degree preferred.
Experience with Fiserv, Aspect, or similar systems preferred.
Fluency in multiple languages preferred.
This position offers a competitive salary commensurate with experience and a full benefits package.
Qualified Applicants must successfully complete a pre-employment background and drug screen.
Albertelli Law (ALAW) was founded in 1997 and is a full-service law firm representing institutional and private lenders in Alabama, Arkansas, Florida, Georgia, North Carolina, Ohio, South Carolina, Tennessee,
Texas and the U.S. Virgin Islands. ALAW’s expanding practice includes foreclosure, bankruptcy, consumer collections, commercial finance, complex litigation, appellate practice, regulatory compliance, and title, escrow and closing services.
ALAW has a strong commitment to the community and development of the law, as evidenced by its pro bono endeavors, publications on issues of first impression, and development of political action in the area of legal professionalism. With the strategic vision and collaborative efforts of accomplished industry veterans, seasoned attorneys and operational experts, ALAW is committed to superior performance and technological innovation. Furthermore, ALAW’s commitment to technology and effective case management provides the scalability and transparency necessary to provide unparalleled representation in an ever-changing legal landscape.
Job Type: Full-time
Pay: $15.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Flexible Spending Account
- Health Insurance
- Life Insurance
- Paid Time Off
- Referral Program
- Vision Insurance
Schedule:
- Monday to Friday
Experience:
- inbound/outbound call center: 1 year (Required)
- Mortgage Servicing: 1 year (Required)
Location:
- Tampa, FL 33609 (Required)
Work Remotely:
- No
