Case Manager Assistant – Homeless Empowerment Program (HEP) (Clearwater)

TITLE: Case Management Assistant

IMMEDIATE SUPERVISOR: Director of Housing

DEPARTMENT: Outreach/Emergency Housing

FSLA: Non-Exempt

EEOC/Drug Free Workplace

General Summary:

The Case Management Assistant is responsible for maintaining a safe and secure environment in a respectful and dignified manner while supervising and assisting guests in the HEP Adult Dormitory. The Case Management Assistant reports to the Director of Housing, and works closely with Case Managers, Benefits Specialist and Community Partners. The Case Management Assistant has routine contact with guests, volunteers and donors, assisting Case Managers in finding out guests needs and assists in counseling. The position is focused on supporting the role of the Case Management Department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Scheduling flexibility is required.

Principle Duties and Responsibilities:

• Position typically will include overnight and weekend shifts.
• Provide shelter and crisis intervention to address the immediate needs of the chronic and non-chronic homeless population.
• Providing bedding, towels for showers, and personal hygiene needs such as toothbrushes and deodorant.
• Enforce program rules and procedures to ensure compliance inclusive of HEP’s substance abuse policy and missed bed check policy.
• Administering medications and recording distribution on an as needed basis
• Maintaining sign-in sheets and entering guest data and information accurately and appropriately.
• Reporting and recording events at the shelter including unusual occurrences or damage.
• Assisting with facility clean up including sleeping areas, kitchen, and bathroom.
• Conducting regular perimeter checks of shelter property and reporting any irregularities including fire hazards, leaking water pipes, or unlocked doors to the appropriate parties.
• Respond to all off-site calls from HEP residents requesting assistance and visit each offsite property in a timely manner.
• Calling fire or police department in emergency situations.
• Completing monthly fire drills
• Performing other duties and projects as assigned.

Education and/or Experience

• High School Diploma or equivalent preferred
• One year experience working with adults who have a history of mental health, substance abuse, and/or co-occurring disorders.
• Interest in social work, psychology, sociology and/or related fields preferred.
• Possesses current CPR certificate, or able to obtain one.

Additional Requirements

• Have basic knowledge of severe and persistent mental illness and substance abuse.
• Excellent interpersonal and oral communication skills and professionalism in dealing with guests, co-workers, volunteers and donors required.
• Ability to maintain the privacy and confidentiality of our guests
• Ability to work with and communicate with diverse populations.
• Ability to solve problems independently and promptly take appropriate action.
• Ability to clearly document guest activity and important shelter issues through shelter log entries.
• Ability to resolve conflicts while maintaining the dignity of our guests and the procedures of the shelter.
• Ability to coordinate, analyze, observe, make decisions and meet deadlines in a timely manner
• Attend required Staff Meetings to keep informed on any shelter policy or procedures changes.
• Ability to be flexible and work as a team player required.
• Ability to work independently without supervision
• Excellent listening skills are important.
• Adhere to policies and procedures of the Chico Community Shelter Partnership.
• Able to lift and carry 35 pounds from an overhead position to the floor.
• Basic computer literacy and data entry skills required.

Working Conditions

• Up to 75% of the shift requires moving about on foot
• The physical environment requires the employee to work both inside and outside in heat, wet/humid, and dry/arid conditions.
• Hours are from 12:30 AM – 9 AM, Mon-Fri

Job duties, work hours, and/or populations served may change based upon the needs of the program. Swing shifts are designed to meet the demands of the program within which it is scheduled. Although a swing shift may be scheduled for specific hours, the hours may be subject to change to fulfill a shift in need of coverage. Changes in schedule may only occur by the supervisor or their designee.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

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