Responsibilities:
The Account Performance Leader is responsible for regional account health and growth in the Corporate Services Transaction Management line of business. In this role, the Account Performance Leader is an integral contributor to achieving Corporate Services’ Win-Keep-Grow objectives. The Account Performance Leader is a TM subject matter expert prepared to support clients and account teams with leveraging the full power of the Corporate Services platform and ensuring the highest levels of client satisfaction as measured by our Kingsley scorecard process and dashboard as well as financial performance. Team members actively support efforts to achieve or exceed annual TM revenue and EBITDA targets.
The Regional TM leader works closely with the key LMA leaders, Occupier leaders, GCS sales leads, GCS Regional Directors, Transition team resources and account leadership in achieving their objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Business Development and TM Growth
Collaborate with Business Development team members on winning new clients. Assist with solutioning and content development for RFP proposals and client presentations. Attend client presentations as appropriate.
Target and assist with efforts to successfully expand services on existing accounts to include additional service lines and broader involvement.
Cultivate regional TM client opportunities through management of client roundtables, industry whitepapers or presentations, etc.
Account Performance
Maintain a “LEADERBoard” to monitor and report on account team adoption of recommended TM delivery standards
Assist accounts in exceeding financial performance, including incentive fees, as well as accessing specialty transaction services (eg, strategic transactions, portfolio analytics)
Monitor ‘big deals’ and accuracy to forecast
Maintain a client calendar within each region that monitors client “touches” for key accounts
Facilitate a coordinated client visitation program. Support account teams with coordinating SET Meetings, Client Roundtables, diagnostics, process streamlining, playbook development, role definition, issue resolution, Kingsley Survey follow up and more
Responsible for collection and implementation of best practices and innovation
Assist account teams with new hire on-boarding, training, talent management
Serve as central resource for thought leadership, knowledge sharing, resource identification.
Transitions/Refreshes
Provide SME leadership in transitioning new clients to CBRE’s platform
on each new account, establish a master transition plan in conjunction with the Transitions team that defines the required transition tasks, duration and responsible person for each task. Coordinate and lead weekly control meetings to review and update the transition plan. Provide meeting minutes and status updates on a regular basis if not performed by the transitions team.
Ensure adherence to the transition project timeline; ensure all TM deliverables are completed and milestones achieved
Ensure transition expenses are tracked and that all costs are within established budgets
Provide support to the Business Development Team in developing transition-related content for RFP responses and presentations
In addition to transition activities for new accounts, coordinate efforts to diagnose and “refresh” existing accounts.
Other Duties
Each Regional TM Account Performance Leader will be responsible for leading and/or supporting one or two initiatives on a rolling basis. For example:
Project Intrepid – GCS Technology Platform Redesign
Transactional Strategy
Portfolio Strategy and Analytics
Talent Development and Management
PortfolioIQ Development Squad
TM UpSkilling
Other TBD
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor’s degree (BA/BS) from four-year college or university. MBA preferred.
Minimum 10 years of related experience and/or training.
CERTIFICATES and/or LICENSES
Real Estate Salesperson license preferred
COMMUNICATION SKILLS
Ability to manage and motivate a team of transaction professionals. Ability to negotiate effectively with key employees, executive level staff, and client groups to take a desired action. Demonstrated capacity to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
Must be able to communicate in either Spanish or Portuguese
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Requires expert analytical and quantitative skills.
REASONING ABILITY
Ability to solve complex problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Advanced computer software application (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and Internet navigational skills.
Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously.
Ability to effectively respond to sensitive issues.
Ability to manage a team and perform transaction projects (player/coach model).
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUICK SUMMARY:
Title: Lease Management Consultant w/ Latin American Business Development Background (Spanish or Portuguese Communication skills preferred)
Type: Full Time
Duration: Permanent
Education: Four Year Degree
Experience: Over 10 Years
Salary: Commensurate
Location: Miami, FL, 33131
To apply go to:
http://appclix.postmasterlx.com/track.html?pid=ff808081426a43ea01426d566f1e0e98&source=realestatelives
CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2012 revenue). The Company has approximately 37,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. Please visit our website at www.cbre.com (http://www.cbre.com/).
To be considered for a position with CBRE, please apply online at http://cbre.com/careers. Click on “Search and Apply” on the left side of the screen. If a pop-up window does not open, please check your browser’s settings. On the login window either login with your existing username and password or click on “Register Today” to create one. Once you are logged in you can either apply for specific jobs or submit your general application using the link at the bottom of the page.
EOE & AA Employer M/F/D/V
Our Global Corporate Services group delivers customized, innovative workplace solutions worldwide. Strategically positioned to answer our corporate, healthcare, government and institutional clients’ real estate needs, this group combines unrivaled expertise in transaction services, facilities and project management and consulting with industry-specific expertise and global service delivery to provide clients with long-term, quality account management.
