Claims Processor – Oldsmar

GENERAL DESCRIPTION:

·         Processes and manages daily mail, faxes and e-mails relating to gap claims documents in an inbound call center environment.

·         Answers 40 to 50 customer services calls per day.

·         Receives and processes claims faxes. Runs NADA, cancels contracts with claims.

·         Creates and mails claim update letters and denial letters.

·         Mails claim payments.

·         Provides customer service to external customers via phone and e-mail as well as internal customers.

·         Assists with special projects as directed by supervisor or other management.

·         Performs other duties as directed by management.

WORK EXPERIENCE REQUIREMENTS:

·         Two or more years’ customer service experience in an inbound call center and office environment.

Skills:

·         Word, Outlook, Excel, Adobe Acrobat. Ability to analyze and problem solve.

·         Must be able to multi task in a high volume call center and perform duties as directed by supervisor

EDUCATION:

High school diploma or GED

Email: [email protected]