Client Coordinator/Office Manager – Ultimate Staffing Services (Clearwater)

JOB DESCRIPTION

JOB SNAPSHOT

• EMPLOYEE TYPE:FULL-TIME
• LOCATION:CLEARWATER, FL
• JOB TYPE:ADMIN – CLERICAL
• EXPERIENCE:NOT SPECIFIED
• EDUCATION:NOT SPECIFIED
• DATE POSTED:2/15/2021
• CONTACT:LAUREN KING-SOLLY(727) 797-1260
• PAY RANGE:$17.00 – $20.00 HOURLY

• Our client is seeking a growth minded and experienced Client Coordinator/Office Manager to join their team!
• Work directly with the owners to help with all the needs of the office and the business.
• Pest Control Industry experience is a plus not a must.
• Seeking a great culture fit with a positive attitude and passion to help grow business. 
•  
• Purpose:
• Scheduling and coordination of home inspections between clients, agents and home inspectors. General management of business activities and overseeing the execution of established systems of daily operation. 
• Duties and Responsibilities:
• Client Coordinator:
• – Answering all phone calls and text messages
• – Thoroughly understanding of home inspection process, purpose, services and pricing
• – Managing inspector schedules & notifying inspectors
• – Post-Inspection follow-up calls to clients & agents
• – Thorough understanding of ISN navigation
• – Deep understanding of the sales process
• – Documenting conversations/complaints
• – Schedule Sub-Contractors
• – Confirming access with Agents
• – Obtaining Re-Inspect items when needed
• Office Manager:
• – Monitoring Email, Yelp and other communication platforms
• – Working with Payroll/Accountants & other business services i.e. Savvy Inspector/Get Response/ISN/etc.
• – Storing all passwords including all business accounts including ISN, Spectora, Internachi as well as marketing and administrative Passwords
• – Be thoroughly familiar with ISN including scheduling, editing orders, pulling reports, blocking out schedules, sending invoices, Pricing, etc.
• – Ensure Agreements/reports are sent/signed/paid. Follow up as needed
• – Keep ISN Agent database up to date
• – Collecting timecards/tracking bonuses
• – Registering/Mailing mold samples
• – Collecting cash/checks and handling bank deposits
• – Distributing employee paystubs
• – Handle Refunds and reimbursements
• – Scheduling subcontractors where needed
• – Gathering/organizing New Hire paperwork/Documents
• – Collecting/Depositing/Tracking Cash/Check payments
• – Monitoring/adjusting inspector schedules
• – Tracking vacation and blocking in ISN
• – Handling Text Message inspection orders/Blocking out times and collecting information to be sent to scheduling staff
• – Prep for Inspector/Staff Meetings
• – Business License Renewals
• – Inspector License Renewals and Continuing Education
• – Imputing and tracking coupons/communicating with Call Center
• – Managing Callback process
• Basic Marketing Tasks:
• – Manage the Production Schedule of Marketing Activities & Materials
• – Build and follow marketing systems and procedures
• – Use Publisher and other programs to edit and create marketing fliers and materials
• – Develop and execute lumpy mail campaigns
• – Presentation & Events Materials design and setup
• – Agent contact and follow-up
• – Collaborate with owner to develop marketing strategies
• – Track statistics & run performance to plan meetings
• We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

https://careers.ultimatestaffing.com/job/144070/Client-Coordinator-Office-Manager?ApplyNow=true&board=indeed&utm_source=indeed&utm_medium=cpc&utm_campaign=sponsored