Job Highlights
NEW
Citi Realty Services (CRS) is a division of Enterprise Infrastructure (EI) providing real estate support services to all Citigroup businesses. CRS is dedicated to provide all Citigroup businesses with premises that are cost-effective, safe, productive and valued by our customers, as a strategic partner in their successes and by our employees.
GSO provides strategic and tactical management of the Support Function groups to provide support for Global CRS activities through:
- Management of Operations Policy & Process development, implementation coordination and communication
- Management of Global CRS Technology platform and Training
- Data Compliance & Reporting metrics
- Global Resource Strategy support and monitoring
- Reporting /Analytics of Management & Admin Budget
Key Responsibilities:
- Liaison between GSO, CRS, and Citi business users
- Provide CRS Critical Facilities operations and Sustainability related process and system expertise to CRS and business end users.
- Develop strategic plans for future system and process enhancements in support of CRS strategic initiatives.
- Provides cross training for GSO CRMs.
- Participate in testing process, including the development of testing scripts that represent both business and technical requirements.
- Approve RFC/ SAR content
- Partner and collaborate with training team to develop training content and programs for GSO team and end users.
- Partner and collaborate with reporting team to support Data Quality initiatives.
- Partner and collaborate with prod support to resolve technical issues.
- Develop and maintain business workflows, integrations, and downstream system feeds related to Operations and Sustainability.
Development Value:
- The ability to work with global teams from several disciplines on a regular basis.
- Manage teams and multiple priorities.
Knowledge \ Experience:
- 6+ years in financial services or corporate environment.
- 6+ years in Technical / Operations support function.
- Experience working with system end users with the ability to communicate / translate for technical team members.
- Experience in information security administration is a plus.
- Knowledge of Citi Business and Systems a plus.
- Knowledge of Corporate Real Estate a plus.
Qualifications:
- Detailed oriented with strong organizational skills and ability to follow items through entire life cycle to ensure completeness.
- Bachelor’s degree (or equivalent professional and/or academic training).
- Bilingual skills considered as a plus.
Skills:
- Strong Use of Excel, Word, Access and other Microsoft Tools
- Planning and Organization
- Oral and Written Communication
- Knowledge of relational database concepts, terminology, SQL language
- Knowledge of web-based applications, terminology, navigation, screen controls, and functionality
Competencies:
- Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
- Ability to work independently and unsupervised, but with willing to communicate and collaborate with peers.
- Ability to handle short-term deadlines & conflicting priorities.
- Excellent organizational, communication, negotiation, interpersonal and influencing skills.
- Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines.
- Strong organizational & process documentation skills.
- Strong and proven technical aptitude. Willingness to take ownership of requests; prioritize and meet deadlines.
————————————————-
Job Family Group:Corporate Services
————————————————-
Job Family:General Services
——————————————————
Time Type:
——————————————————
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
