Immediate need for a Client Service Rep position, which is a customer service type position for Quest Diagnostics.
Must have the following in order to apply:
* High School Diploma or equivalent
* Minimum one (1) year of customer service experience or medical/lab experience (call center experience a plus)
* Computer skills
* Able to speak the English language to communicate with caller and peer group
* Writing and composition skills
* Ability to maintain composure in stressful situations
* Ability to follow company and department policies and procedures
Job Description:
The Client Service Representative will handle all inbound customer contacts received by telephone, electronically, in writing and in person. Will troubleshoot inquiries, follow-up with customers on issues that cannot be resolved immediately, and place outbound calls to clients in accordance with call log procedures and policies.
* Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
* Reports laboratory results to clients and patients using established protocols
* Documents reporting or call history in required format and maintain complete and accurate records
* Understands the importance of Quality Service and how it is measured
Days & Hours:
Full Time position. 1st, 2nd, and 3rd shift, days and hours vary, Monday through Sunday. Complete work schedule will be discussed with applicant.
Pay: $13.00 to $15.00 per hour, depending on experience. Benefits are offered.
If interested, please contact:
Stephen P. J. Gilman, MA-HRD
Professional Recruiter & REACT Coordinator – Business Services
Professional Networking Group
CareerSource Tampa Bay
9215 N. Florida Avenue
Tampa, FL 33612
[email protected]
(O) 813-930-7583
(F) 855-503-2977
