The Client Services Coordinator will provide exceptional internal sales support to assigned Brokers or an assigned Broker team and their clients, through efficient and high quality administrative and general support services. Administrative services may include: presentation support; listing preparation; transaction administration; gathering market knowledge through various internal resources and external resources, and coordinating promotional and post sales marketing materials.
Location: Tampa, FL
Key Responsibilities
The successful candidate will be able to demonstrate core competencies in the following areas:
Proposals and Presentations
- Assist in the preparation and coordination of listing pitches/presentations and proposals (e.g. responses to RFI’s and RFP’s), coordinate surveys, and provide general marketing support.
Market Knowledge:
- Prepare surveys (lease and sales comparables or availabilities).
- Liaise with appropriate departments to obtain data (e.g. finance, marketing, research).
- Coordinates production of market reports with research
Marketing Support:
- Administer, coordinate and edit marketing collateral.
- Lead electronic and social media initiatives for Broker(s) and listings.
- Create tour packages for brokers and bring packages to full completion.
- Assist with coordinating marketing campaigns/plans as it relates to Broker(s) listings (draft content, schedule email blasts, newsletters, mailers and broker events).
- Initiate and maintain property listings on various websites, update Brokers’ recent transactions on Colliers’ website and other locations as advised.
- Maintain records of correspondence, complete marketing update reports and client activity reports.
- Liaise with Brokers regarding listing inquiries, tours and tour packages; coordinate smaller scale Broker functions.
- Following up and keeping track of the general leads/requirements
- Research and source new client leads
Transaction Administration
- Prepare and facilitate changes of applicable Broker agreements.
- Update documents as required throughout the transaction and due diligence process.
- Enter required data in centralized database, DTS, etc.
Other and General Administration
- Liaise with clients to coordinate information, organize meetings, and obtain required documentation.
- Provide general office support (e.g. file management, organizing distribution of marketing efforts, general office maintenance, invoicing and correspondence).
- Schedule meetings, appointments
- Troubleshoot electronic equipment difficulties, contact appropriate technical support, and update all systems when needed
- Support Broker(s)’ database management requirements, including information pertaining to clients, key contacts, and/or prospects; including scheduling meetings and travel.
- Provide other office support as required, including covering reception desk as needed; and answering phones as appropriate.
- Oversee all passwords, cellphones, emails and subscriptions
- Perform other duties as assigned.
Requirements
The successful candidate will possess the following required degrees, certificates or competencies:
- Possess strong computer skills, including intermediate – advanced knowledge of Microsoft Office products such as Outlook, Word and Excel.
- Experience using Sales Force is a real plus
- Experience conducting research using MLS, Costar, and the Internet is required.
- Experience in the commercial real estate sector or a related professional services industry is a plus.
- Adobe Creative Suite (Illustrator, Photoshop, & InDesign) is preferred but not required.
Skills and Attributes:
- Strong planning and organizational skills; is highly effective at prioritizing tasks and seeing things through to completion.
- Demonstrated professional and courteous interpersonal skills (telephone and in-person).
- Is discreet; understands when confidentiality is required.
- Demonstrated ability to work under pressure to adhere to deadlines.
- High level of energy and initiative.
- A quick learner – is able to learn about the company (people and departments) quickly and accurately.
- Skilled at applying past knowledge to new situations.
- Works well independently, as well as part of a team.
- Is able to work with minimal supervision
Be Enterprising
- Deliver Service Excellence
- Share Insights & Expertise
- Drive Collaboration and Diversity of Thought
- Pursue Growth & Development
- Demonstrate Trust and Integrity
Compensation and Benefits
Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.
Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.
For more information about this position: http://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=COLLIERS&cws=1&rid=5560
