Club Concierge – The TwinEagles Club, Inc. (Tampa)

Position is located in Naples, FL

Position Summary:

This position is responsible for ensuring superior customer service, a warm welcome, and providing a friendly and professional first impression to members and prospects when they enter the Club. This person will also be responsible for providing all necessary administrative and organizational support. S/he must be exceedingly well organized, flexible, a great multi-tasker, who is cool under pressure with excellent communication skills. This position is responsible for anticipating Member and Guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. They are responsible for answering all incoming phone calls to the Club and maintaining all dining reservations through the Club Dining software. They will assist other departments with necessary projects.

Primary Functions:

• Kindly greets and welcomes all members and guests entering the Clubhouse
• Assist members with any questions or concerns
• Fulfills member’s requests and needs regarding office duties (faxing, scanning, printing, etc.)
• Answers all incoming telephone calls to the Club and provides them with or takes ownership in finding them the appropriate and accurate information or connecting them to the appropriate department
• Takes all dining and event reservations as needed in coordination with the Food and Beverage team leader with mindfulness of event capacity, wait lists if there are any, and any specific requests from members that the Food & Beverage team should be aware of.
• Takes to go orders and delivers to the kitchen
• Assist Membership & Communications with membership changes for Jonas and the website (email addresses, mailing addresses, password resets, etc.)
• Daily print Tennis Court Reservations and provide to Fitness Team
• Assist with making gift certificates for all departments
• Assist Club Management with any special projects or administrative tasks
• Ensure that they are up to date on all Club happenings and able to distribute accurate information to Members and guests
• Takes ownership in following through with all messages and requests that come in from Guests and Members

Skills Required:

• Requires excellent verbal and written communication skills
• Ability to dedicate member’s names to memory
• Demonstrate excellent customer service and hospitality with outstanding phone etiquette
• Strong multitasker who is able to meet deadline and maintain a positive atmosphere of warmth. Professionalism, and hospitality despite multiple interruptions
• Superior attention to detail and accuracy
• Exceptional problem solving, analytical, collaborating, and decision making abilities
• Must have excellent internet research abilities and be able to locate unique and specialized equipment/materials from a variety of sources
• Self-starter who is able to work efficiently independently and as part of a team

Qualifications/Education:

• Minimum of 2 years in administration support, experience in the hospitality or customer service industry required
• Associates degree or high school diploma with experience in related field required
• Bachelor’s degree preference
• Proficiency in MS Office, Outlook, and Power Point. Experience with Club Essentials, Golf Genius, and Jonas preferred
• Outstanding interpersonal skills
• Have the ability to become a Florida Notary within 6 month of the start of employment
• Dependable and punctual attendance is essential
• A patient diplomatic verbal communication style
• Enthusiasm, self-motivation, and commitment to excellence
• Able to work a flexible schedule to include nights, weekends, and holidays