Clubhouse Manager – Vesta Property Services (Tampa)

Job Title : Clubhouse and Amenities Manager

FLSA Status : Non-Exempt

Hours : Full Time (weekends required)

SUMMARY

The Clubhouse Manager provides day-to-day Amenity Center management and Lifestyle services on behalf of a planned-community to a high-standard of service that meets or exceeds our contractual obligations.

RESPONSIBILITIES AND DUTIES

• Act as an ambassador of the community on behalf of the District and Vesta
• Monitor the use and condition of the facility.
• Manage staff to exceptional standards of service
• Maintain consistent communication with residents, CDD staff, support staff and the Board of Directors.
• Resolve and take ownership of any related facility issues that may occur. Communicate to the appropriate parties issues that may require additional resources or that which is beyond our expertise.
• Manage clubhouse room rentals: scheduling, agreements, deposits, security and proper cleaning.
• Process revenue and invoices to the District on a timely, scheduled basis.
• Hire, manage, support, help develop, and hold accountable all clubhouse staff.
• Lifestyle Programming: Create, manage, and oversee special events and activities for children and adults.
• If needed, speak to targeted, potential sponsors for the lifestyle program (contributions and ads for community newsletter, events, etc.)
• Process program revenue to Vesta on a timely scheduled basis
• Promptly return phone calls and e-mails from residents
• Maintain appropriate communication with CDD staff, CDD Board and support staff.
• Provide timely communication with residents via e-blast, marquees and newsletter.
• Issue comprehensive reports to the board related to our scope of services.
• Resolve resident issues on a timely basis. When necessary, report specific concerns to the District Manager and/or Board on the resident’s behalf.
• Direct residents to the proper decision makers based on the specific issue.
• Provide tours of the Amenity Center for new and prospective residents.
• Ensure the policies and rules of the District are followed.

Attend monthly CDD meetings, and provide a Manager’s Report for same

POSITION REQUIREMENTS

COMPETENCIES :

• Customer/Client Oriented.
• Ethical Conduct.
• Attention to Detail.
• Organized.
• Leadership.

SUPERVISORY RESPONSIBILITY:

The Clubhouse Manager position supervises the Clubhouse department.

TRAVEL:

No travel is expected for this position.

WORKSKILLS :

• Customer Service: Operate with a constant mindset of serving the residents with excellence.
• Communication: Express clear and concise written and verbal communication with District staff, residents, board members and Vesta management and staff.
• Organization: Maintain order and manage systems to ensure necessary workflow, continuity and success.
• Leadership: Promote a sense of teamwork and direction, lead others toward a common goal(s), and help ensure a fulfilling work experience for the team-members.

EXPERIENCE :

Applicants will ideally have a minimum of 3 years’ experience in a similar field requiring similar leadership, customer service skills and management responsibilities, or an appropriate alternative.

QUALIFICATIONS :

• Competent in Word, Excel and Outlook
• Current Florida Driver’s License

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company’s equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• property: 1 year
• manage: 1 year
• https://www.indeed.com/cmp/Vesta-Property-Services?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=4a14de23b0405543