- Maintains proper condition, cleanliness and safety of program participant residences, and responds appropriately to emergency situations.
- Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
- Ability to Show units and screen and select qualified residents.
- Supervise Assistant Manager, Leasing and Marketing staff and Maintenance staff.
- Reviews all rental applications for criminal and credit back ground history and lease forms for accuracy and compliance with resident policy and check all leases for accuracy and completion.
- Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
- Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
- Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
- Visits client’s residences daily to aid clients with the implementing of Service Plan and program activities.
- Coordinate housing services for client with other services the family may need.
- Build relationships with landlords to help families find and maintain housing.
- Provide landlord-tenant support and mediation.
- Complete accurate case notes, files, data collection, and documentation in a timely manner.
- Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
- Conducts master lease property site inspections, troubleshoots/assesses needed repairs, and submits repair request forms for approval to Housing Department designee in a timely manner and within appropriate time frames, schedules and coordinates repairs to maintain property beautification.
- Conducts housing search, pre-inspections, quarterly site visits of SPC/Section 8 units to ensure Housing and Urban Development (HUD) compliance.
- Reports all client mental health issues to Treatment/Housing teams in a timely manner, to troubleshoot and coordinate appropriate supportive services for clients and program benefit.
- Assists with the coordination of program Social Events, such as set up/tear down, clean up and transportation of necessary supplies.
- Completes and submits reports and documentation expectations within the timelines established by the Program for service delivery per Agency requirements and provides services consistent with program needs pursuant to funding source directives, Pacific Clinics’ protocol and Health Insurance Portability and Accountability Act (HIPAA) compliance requirements.
- Make recommendations to improve marketing and leasing programs.
- Collects rents, posts them in accounting system and deposits rents into the bank account for the property.
- Exceptional communication skills.
- Provide home- and community-based case management services for families to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).
- Develop individual goal plans with participants and provide supports necessary to achieve client-identified goals.
- Support and effectively work with families with diverse identities and experiences including young families; families with cultural backgrounds of historical and generational trauma; families experiencing past or current domestic violence; families struggling with mental, physical, developmental, and chemical health challenges; and families with persistent low income.
- Communicate and coordinate services with other program staff. Attend and participate in team meetings.
- Encourages and promotes an environment that is strength based to assist clients in meeting their individual goals.
- Outreaches and networks with food banks, community/private donors and Non-profit service providers to create ongoing donations (i.e. shelter partnership, furniture, appliances, food etc.) and maintains a listing of all donors.
- Coordinates pick up, delivery and distribution of all donated household, cleaning, office and hygiene supplies for all housing sites.
- Provides consumers with move in assistance by coordinating delivery of needed appliances, furniture and personal belongings to new housing placement.
- Manage multiple sources of funds to assist clients and maintain accurate records.
- Drives Agency-provided or personal vehicles for consumers, staff and others, as needed.
- Attends and participates in staff meetings to provide input towards program development and staff training.
- Completes monthly inventory and distribution reports and submits to direct supervisor.
- Provides hands-on assistance to program participants to aid in completion of contracted services (including, but not limited to housekeeping, meal prep, grocery shopping, money management, and community access).
- Develops recreational and social activities with residents, in conjunction with Individual Service Plans.
- Participates in regular staff training to develop basic knowledge and skills necessary to assist clients.
- Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
- Provide flexible services during times that meet the needs of participants.
- Position consists of approximately 50% direct client contact, and 50% indirect client-related work (i.e. documentation, communicating with collateral partners, preparing for client meetings, attending trainings and community events).
- Prepares or assists in preparing all market-ready apartments in regards to painting, carpet cleaning, general repairs, housekeeping, etc
- Performs various preventative maintenance functions and records findings in maintenance log
- Completes regular community inspections
- Responds to resident service requests and concern within 24 hours
- Performs on-call emergency service as required
- Works along with general maintenance staff in maintaining grounds and common areas and keeping them free of trash and debris
- Monitors the maintenance and keep-up of all mechanical equipment on the community including, but not limited to, water heaters, HVAC units, etc
Job Types: Full-time, Part-time
Salary: $20.00 to $24.00 /hour
Experience:
- customer service: 1 year (Preferred)
- social service: 1 year (Preferred)
- social services: 1 year (Preferred)
- housing inspection: 1 year (Preferred)
- real estate: 1 year (Preferred)
Benefits:
- None
