Job details
Salary From $18.50 an hour
Job Type Full-time
Number of hires for this role 5
Full Job Description
Santander Consumer USA aims to provide a world-class customer experience — simple, personal, fair — to car buyers and dealers, alike, through a range of auto-finance options that put more drivers in cars. We succeed only when our customers’ needs are met, whether that’s opening the door to someone who desires a vehicle to improve their quality of life, or to a dealer looking for the best way to finance that purchase. We are customer driven. For more information visit http://www.santanderconsumerusa.com
What we offer:
- Competitive Wages starting at $18.50 per hour
- Paid training
- Ability to earn a monthly bonus
- Great Benefits: 18 days of PTO, 10 Paid Holidays. Medical, Dental, Vision, Prescription Drug Coverage, Tuition Reimbursement & 401k w/ up to a 6% company match
- Advancement opportunities
- Fun and friendly team environment
The Collections Representative is responsible for daily collection calls on early stage consumer debts and updating collections system account entries. The incumbents assists in identifying the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently, to avoid any further delinquencies and minimize loss to the Company.
Essential Functions of Position:
- Daily collection calls on early stage consumer debts and updating collections system account entries.
- Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.
- Educates the customer about the terms of the contract.
- Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently.
- Meets assigned standards and expectations as required.
- Adheres to all company policies and procedures.
- Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
- Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.
- Assists with special projects as requested.
- Other duties as assigned.
Qualifications:
- Collections experience preferred, but not required.
- High School Diploma or G.E.D. required.
- Ability to maintain confidentiality at all times.
- Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
- Strong verbal and written communication skills.
- Must have a basic working knowledge of regulations and collection policies and procedures.
- Proficient organizational and time management skills.
- Ability to understand collection laws.
- Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs
- Strong customer service skills.
- Ability to maintain poise under pressure.
Employer’s Rights:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Call center
Schedule:
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Odessa, FL 33556: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
