Position Summary:
The Commercial Account Manager is responsible for working with borrowers to answer questions and make analytical assessments of mortgagor’s financial standing, identify solutions, and successfully sell those solutions to their customers, elevating non-performing loans to performance or pursuing liquidation strategies to avoid foreclosure.
Qualifications:
- Minimum 2 years mortgage sales experience and/or current volume of at least 3 loans a month.
- Must have a professional appearance and demeanor.
- Proficient in Microsoft Outlook, Word and Excel.
- Strong multi-tasking, self-management /self-motivating skills.
- Proven ability to adapt to a changing environment, while remaining positive.
- Must be able to implement rules and regulations to be compliant with investor and SPS guidelines.
- Strong verbal and written communication skills.
- Strong sales skills with a proven track record.
- Detail oriented with the ability to accurately gather and analyze data.
- Strong customer service skills
- Strong analytical skills
- Proficient computer and keyboard aptitude; familiarity with basic Office applications (Excel, Word)
- Ability to work independently as well as part of a team
- Ability to work nights and weekends
Qualifications Required:
- Commercial servicing/loss mitigation experience a plus but not a required.
- Mortgage servicing/loss mitigation experience a plus but not required.
- Attend and participate in meetings as required.
- Other duties as assigned.
- 4-year College or university degree preferred, but some college is required.
Essential Functions & Responsibilities:
- Keep current with the market changes and regulations pertaining to the job.
- Make analytical assessments of mortgagor’s financial standing, identify solutions, and successfully sell those solutions to their customers, elevating non-performing loans to performance or pursuing liquidation strategies to avoid foreclosure.
- Make analytical assessments of guarantor’s financial standing, identify solutions, elevating non-performing loans to performance or pursuing liquidation strategies to avoid foreclosure.
- Oversee all aspects of loan relationship, including monitoring Property Taxes and Insurance for all properties associated with loan.
- Properly document all borrower communications and workout options.
- Preparation of various documents for execution.
- Manage reports.
- Review and validate financial information and documentation provided by customers or their authorized agents.
- Apply mortgage servicing and investor guidelines and ensure that all underwriting and processing steps are completed in accordance with established policies and procedures.
- Use available tools needed in order to properly calculate, save and image workout proposals.
Adhere to all corporate policies as well as internal, external and compliance guidelines
