Job details
Salary $12.75 an hour
Job Type Part-time
Full Job Description At our parks you’re more than an employee, you’re an Ambassador… and what we do is more than a job. Here at SeaWorld Parks and Entertainment we have rescued more than 36,000 animals over the last 5 decades! At the parks, every day, we inspire guests to take action to protect our natural world. Become an Ambassador and be part of something real and amazing!
Requirements and Competencies
- Must be at least 18 years old
- High school diploma or equivalent required
- Valid Driver’s License and ability to meet company driving guidelines
- Must have 6 months of theme park or relevant customer service experience.
- Must be proficient in Microsoft Office applications
- Must have strong guest relations and guest recovery skills
- Must have a professional demeanor
- Must have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
- Excellent communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
- Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
- Ability to manage and prioritize diverse projects
- Communicate professionally and effectively with ambassadors and guests
- Must be able to lift, push, pull and/or carry up to 50 lbs. on an occasional basis
- Must be able to sit for extended periods of time
- Must be able to work indoors and outdoors, in varying Florida weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks(use of tools/keyboard/writing)
- Perform all cleaning duties; including use of cleaning chemicals
- Must be flexible in work locations as placement will depend on business needs and career development opportunities
- Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Primary Responsibilities
- Work in a team environment and interact with others in a professional manner
- Assist communications supervisor with various special projects
- Maintain daily paperwork
- Monitor social media platforms, reply to guest inquiries in a real time environment
- Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
- Continuously update ride wait times for in park LED boards and mobile app
- Work closely with all departments to ensure guest feedback is relayed to appropriate park leadership.
- Maintain records of guest correspondence and provide analysis to senior leadership
- Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
- Monitor weather and communicate weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes.
- Perform other duties as assigned based on business need
https://www.indeed.com/jobs?q=communications&l=Tampa%2C%20FL&radius=25&vjk=d7a9edde768d6beb
