Community Assistant – Coastal Ridge Real Estate (Tampa)

$8-$11Per Hour

As a Community Assistant, youll be responsible for all aspects of leasing production at your property and will provide top notch service for the day to day needs of our valued residents.

• Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Property Manager.
• Ensure all lead information is entered, accurate and complete within Onesite.
• Ensure that all rental inquiries online, in person, or over the phone are responded to quickly and effectively.
• Ensure all prospects are followed up with through via phone, email or letter within 24 hours.
• Warm call prospects as needed.
• Meet, greet & provide tours to leasing prospects.
• Ensure an in-depth understanding of site leasing trends, traffic patterns and product availability and how that relates to sales and closing process.
• Ensure all models, office and clubhouse areas, common areas and the tour route are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party.
• Properly close the leasing process by asking for the sale.
• Participate in marketing and outreach efforts.
• Assist with the planning and hosting of resident events.
• Effectively manage the community waitlist and communicate with prospects as changes occur.
• Ensure the proper execution of all screening procedures.
• Ensure the proper preparation and execution of the lease agreement and related move-in paperwork.
• Ensure the proper collection of all funds and move-in related fees.
• Provide support and assistance to all customer service efforts at the community.
• Write up and file service requests from residents upon receipt.
• Completes other tasks as directed and assigned.

• A sales ninja. You know what it takes to slay leases and can effectively close the sale. You have a competitive spirit and you are laser focused on meeting or exceeding your leasing goals.
• A customer service guru. You understand how successful customer service is delivered and approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You personally take responsibility for and quickly rectify mistakes.
• A supportive team player. You work effectively with others and go above and beyond to support the needs of your fellow coworkers. You are reliable and flexible and communicate effectively by communicating issues and challenges, listening, compromising, and seeking feedback.
• A masterful executor. You get things done. You fervently plan to meet deadlines and achieve goals. You manage tasks in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.
• A detail oriented individual. You pay attention to the small things that make a big difference. You look at information with a discerning eye to ensure its accuracy. You understand the importance of editing and proofreading your work to ensure its done right.

• High school diploma or equivalent.
• Ability to read and write English fluently.
• Computer literacy required.
• Previous leasing and/or sales experience strongly preferred. Experience in multifamily housing also preferred.
• Previous experience with property management software such as OneSite or Yieldstar preferred.
• In pursuit of a degree from a local university preferred.