Job Description
The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed upon scope of services and achieve targeted service and financial goals.
Position Functions
- Communications and Meetings– Identify and communicate key messages to association board members, homeowners, customer care representatives and others. Maintain property fact sheets. Conduct new board member orientations and organize training for board members. Attend and participate in Board of Directors meetings, Annual meetings and other meetings required by Management Agreement.
- Architectural Requests– Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with recommendation. Update customer care staff and web portal of the status of requests.
- Facilities Management and Maintenance– Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely and effective covenant enforcement service.
- Vendor Management– Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices. Process code and approve all vendor invoices for payment in a timely manner.
- Customer Service– Ensure the timely, efficient, customer oriented handling and resolution of each inquiry, request, dispute or complaint (via telephone, e-mail and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
- Safety and Security– Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, overseeing water quality, and identifying other safety issues and unsafe conditions during property inspections.
- Financials and Budgets –Review and adjust community annual budgets; understand financial statements, and explain delinquency procedures and reports.
- Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Knowledge and Skills
- Working knowledge of federal and state laws governing the operation of community associations
- Good working knowledge of community governing documents and rules
- Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees
- Strong speaking and writing skills, with ability to communicate effectively on a variety of levels
- Strong organizational and conflict resolution skills
- Computer skills in Windows environment including Microsoft Word, Excel, Outlook
Minimum Qualifications
- 3+ years of progressively responsible experience and growth in the community association industry with experience in managing a portfolio of residential properties
- Must have a valid drivers license and current vehicle liability insurance
- Valid Florida Community Association Manager License
- Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary
- Must have background screen results that meet the criteria of Titan
- Must be authorized to work in the US
Preferred Qualifications
- Developer client experience including deficit funding
- Experience with Caliber a plus
- Fluent in Spanish a plus
Job Type: Full-time
Experience:
- HOA / Developer Controlled Management: 3 years (Preferred)
License:
- Driver’s License (Required)
- FL CAM (Required)
Language:
- Spanish (Preferred)
Work authorization:
